Japora Jackson
Indianapolis
Overview
11
11
years of professional experience
Work History
Medical Records Specialist
Appletree Staffing / JWM Neurology
Indianapolis
06.2025 - Current
- Managed patient medical records for accuracy and compliance with regulations.
- Organized and maintained electronic health records using specialized software systems.
- Assisted in retrieving patient information for healthcare providers efficiently.
- Ensured timely updating of medical records following patient visits or treatments.
- Collaborated with healthcare staff to ensure proper documentation procedures were followed.
- Processed requests for medical record access while maintaining patient confidentiality.
- Reviewed and verified documentation for completeness and accuracy regularly.
- Supported training initiatives for new staff on record-keeping practices and tools.
- Adhered to HIPAA guidelines when handling protected health information.
- Collected, filed, scanned, and retrieved confidential patient information.
- Answered inquiries regarding the status of patient records or their availability.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Performed data entry into electronic health record systems.
Owner / Operator
Agape, Home Personal Care, LLC
Indianapolis
01.2020 - 03.2025
- Managed daily operations of home personal care services for diverse clients.
- Supervised staff to ensure quality care and compliance with regulations.
- Developed care plans tailored to individual client needs and preferences.
- Coordinated schedules for caregivers to optimize service delivery.
- Trained new employees on best practices and company policies.
- Maintained accurate records of client services and caregiver performance.
- Communicated effectively with clients and families regarding care updates.
- Implemented process improvements to enhance service efficiency and client satisfaction.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Advantage Senior Care, LLC
Assistant Office Manager / Client Liaison
Indianapolis
04.2014 - 02.2020
- Coordinated office operations and maintained efficient workflow across departments.
- Managed scheduling and logistics for meetings and company events.
- Facilitated communication between staff and upper management regularly.
- Developed and implemented office policies to enhance organizational efficiency.
- Trained new employees on office procedures and software usage.
- Resolved staff inquiries and supported problem-solving initiatives promptly.
- Responded promptly to customer inquiries via phone or email.
- Maintained a calendar of events, meetings, conferences, appointments.
- Performed additional tasks assigned by senior management staff.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Assisted in the preparation of presentations and other documents as needed.
- Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Implemented effective strategies to increase operational efficiency within the department.
- Tracked employee attendance records and vacation requests.
- Greeted visitors in a professional manner, provided assistance as required.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Computed balances, totals or commissions to support accounting team.
- Analyzed financial activities of department to share budgetary input with managers.
- Managed client inquiries and provided timely resolutions for service-related issues.
Education
High School Diploma -
Emerson School Of The Arts
Gary, In 06-1988
Some College (No Degree) - Small Business Administration
Purdue University
West Lafayette, INSkills
- Medical record management
- Electronic health records
- HIPAA compliance
- Data entry
- Documentation accuracy
- Staff training
- Patient confidentiality
- Problem solving
- Service coordination
- Communication skills
- Process improvement
- Attention to detail
- Customer service
- Leadership support
- Records pulling
- Client interactions
- Staff education and training
- Time management
- Telephone etiquette
- Quality reviews
- Medical records management
- Records request handling
- Scheduling appointments
- Filing procedures
- Document scanning
- Records filing
- Electronic health records management
- Medical information release
- Patient care assessments
- Medical records retrieval
- Community advocate
Timeline
Medical Records Specialist
Appletree Staffing / JWM Neurology
06.2025 - Current
Owner / Operator
Agape, Home Personal Care, LLC
01.2020 - 03.2025
Advantage Senior Care, LLC
Assistant Office Manager / Client Liaison
04.2014 - 02.2020
High School Diploma -
Emerson School Of The Arts
Some College (No Degree) - Small Business Administration
Purdue University