Japoria Kelly
Goose Creek,SC
Summary
Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
06.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Retail Sales Consultant
Men's Wearhouse
10.2021 - 08.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Booking appointments
- Answering calls and common questions
- Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized store
Food and Beverage Associate
Firehouse Subs
05.2020 - 10.2021
- Handling Money
- Working in a fast pace environment
- Working as a team
- Following specific instructions
- Learning multiple stations
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier
Panera Bread
03.2019 - 05.2020
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
No Degree - Digital Media
Trident Technical College
Charleston, SC05.2026
High School Diploma -
Stratford High School
Goose Creek, SC05.2022
Skills
- Customer Service Management
- Policy Enforcement
- Training Assistance
- Positive Attitude
- Team Leadership
- Sales and Upselling
- Cash Handling
- Customer Assistance
- Data Entry
- Calendar Management
- Mail distribution
- Scheduling appointments
- Telephone skills
- Strategic Planning
Timeline
Shift Leader
Dunkin' Donuts
06.2023 - Current
Retail Sales Consultant
Men's Wearhouse
10.2021 - 08.2022
Food and Beverage Associate
Firehouse Subs
05.2020 - 10.2021
Cashier
Panera Bread
03.2019 - 05.2020
No Degree - Digital Media
Trident Technical College
High School Diploma -
Stratford High School