Julian Quintero
Magnolia,TX
Summary
Driven professional with a robust background in electrical and customer service roles, notably at D & D Electric Solutions. Excelled in electrical installations and client account management, enhancing operational efficiency and customer satisfaction. Demonstrated adeptness in grounding techniques and building empathetic client relationships, contributing to a notable increase in repeat business opportunities. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Team Leader experienced in directing activities in Work setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contractor
D & D Electric Solutions
01.2024 - Current
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired and oversaw subcontractors to meet project needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
Sales Associate
Eastwood Manufacturing
01.2023 - 12.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Researched products and pricing to fit customers needs in their requests.
Customer Service Representative
Centerpoint Energy Inc
01.2022 - 12.2022
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Translated documents, forms and other materials from English to Spanish.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Met all call quality standards and daily quotas for first-call resolution.
Apprentice Electrician
Neil Technical Services
06.2020 - 12.2021
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Terminated wiring and connected circuits with correct techniques.
- Repaired systems, replaced malfunctioning parts, and supported electrical installations.
- Optimized work readiness with organized tools and spaces.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Education
High School Diploma -
Cy-Fair High School
Cypress, TX06.2020
Skills
- Refund Processing
- Customer Support
- Sales Promotion
- Issue Research
- Payment Processing
- Inventory Control
- Order Processing
- Contract Preparation
- Sales Development
- Product Sales
- Client Account Management
- Merchandising knowledge
- Programmable Logic Controllers
- Electrical testing
- Electrical Installations
- Control systems
- Grounding Techniques
Certification
- Microsoft Excel Training/Certification
- Microsoft PowerPoint Training/Certification
Languages
English
Native or Bilingual
Spanish
Professional Working
Software
Microsoft Excel
Microsoft PowerPoint
Timeline
Contractor
D & D Electric Solutions
01.2024 - Current
Sales Associate
Eastwood Manufacturing
01.2023 - 12.2023
Customer Service Representative
Centerpoint Energy Inc
01.2022 - 12.2022
Apprentice Electrician
Neil Technical Services
06.2020 - 12.2021
High School Diploma -
Cy-Fair High School
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