Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaqeasa Ratliff

Rockingham,NC

Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Collector

Farmers Home Furniture
Rockingham, NC
08.2021 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • handle all customer issues with product

Convenience Store Manager

ALBERMARLE Oil
Rockingham, NC
05.2015 - 05.2021
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Completed daily paperwork on sales reporting, banking, and payroll reporting.
  • Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
  • Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.

Education

Associate of Applied Science - Medical Assisting

Richmond Community College
Hamlet, NC
06.2017

High School Diploma -

Richmond Senior High School
Rockingham, NC
06.2012

Skills

  • Account Monitoring
  • Payment Scheduling
  • Updating Customer Accounts
  • Damage Claims
  • Delegation and Supervision
  • Critical Thinking
  • Store Trends
  • Handling Complaints and Inquiries
  • Active Listening
  • Computer Proficiency
  • Cash Handling and Reconciliation

Certification

  • CMAA - Certified Medical Administrative Assistant
  • NOV 2021 TO NOV 2023

Timeline

Collector

Farmers Home Furniture
08.2021 - Current

Convenience Store Manager

ALBERMARLE Oil
05.2015 - 05.2021

Associate of Applied Science - Medical Assisting

Richmond Community College

High School Diploma -

Richmond Senior High School

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Jaqeasa Ratliff