Summary
Overview
Work History
Education
Skills
Timeline
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Jaquail Ross

Maywood,Illinois

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 4 years of management performance.

Overview

8
8
years of professional experience

Work History

Area Manager - Operations

Amazon
04.2020 - Current
  • Conduct regular performance evaluations and provided constructive feedback to drive continuous improvement
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Optimize workflow processes to enhance productivity and meet operational goals
  • Enforce safety protocols and standards to ensure a safe working environment for all team members
  • Conduct daily labor planning to hit cost metrics and save on labor hours
  • Conduct 7, 14, 21-day volume and capacity planning and bridge gaps in plan.
  • Partner with different departments and support partners on projects.
  • Site DEI captain responsible for engagement and affinity group event planning.
  • Manage and aid 81 direct reports to help ensure job satisfaction, proper pay, and establish trust and work relationships.

Personal Assistant

Addus Homecare
12.2019 - 03.2024


  • Regularly participated in quarterly in-service trainings to uphold adherence to policy guidelines.
  • Provided emotional support for patients and families, helping them navigate difficult medical decisions and experiences.
  • Improved patient comfort by providing attentive and personalized care tailored to individual needs.
  • Conducted regular patient assessments, identifying changes in condition and initiating timely interventions when needed.
  • Assisted patients with activities of daily living, promoting independence and dignity.

Janitor

Clean as a Whistle
08.2016 - 07.2020
  • Coordinated with supervisors to identify and procure necessary supplies and equipment to support efficient janitorial operations.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.

Cashier

Dairy Queen
05.2017 - 11.2019
  • Upheld high service standards, even during busy periods, to meet customer expectations
  • Engaged effectively with customers to guarantee a satisfactory service experience
  • Managed various assigned projects alongside cashier duties throughout shifts, ensuring timely completion.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science in Rehabilitation and Disability Services -

Northern Illinois University
Dekalb, Illinois
05.2020

Skills

  • Customer Service
  • Communication
  • Relationship building and management
  • Staff Management
  • Operations Management
  • Staff Development
  • Policy Enforcement

Timeline

Area Manager - Operations

Amazon
04.2020 - Current

Personal Assistant

Addus Homecare
12.2019 - 03.2024

Cashier

Dairy Queen
05.2017 - 11.2019

Janitor

Clean as a Whistle
08.2016 - 07.2020

Bachelor of Science in Rehabilitation and Disability Services -

Northern Illinois University

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Jaquail Ross