Ja’Qualin Franklin
Knoxville,TN
Summary
Dynamic professional with a proven track record in public safety and team leadership, honed as an Armed Security Officer at Shield and Buckler. Excelled in high-stress situations, ensuring safety through effective crowd control and de-escalation techniques. Skilled in guest relations and staff monitoring, demonstrating a professional demeanor and commitment to excellence.
Overview
4
4
years of professional experience
Work History
Armed Security Officer
Shield and Buckler
03.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
Manager
Cracker Barrel
10.2020 - 02.2024
Education
Bearded High School
Knoxville, TN06.2020
Skills
- Public Safety
- Body armor usage
- Report Writing
- Guest Relations
- De-Escalation Techniques
- Crowd Control
- Law enforcement support
- Staff Monitoring
- Armed Security Guard Certification
- Team Player
- CPR Certified
- Professional Demeanor
- Team Leadership
- First Aid Certified
- Customer Service
- Attentive and Observant
Timeline
Armed Security Officer
Shield and Buckler
03.2024 - Current
Manager
Cracker Barrel
10.2020 - 02.2024
Bearded High School