Summary
Overview
Work History
Education
Skills
Timeline
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Ja’Qualin Franklin

Knoxville,TN

Summary

Dynamic professional with a proven track record in public safety and team leadership, honed as an Armed Security Officer at Shield and Buckler. Excelled in high-stress situations, ensuring safety through effective crowd control and de-escalation techniques. Skilled in guest relations and staff monitoring, demonstrating a professional demeanor and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Armed Security Officer

Shield and Buckler
03.2024 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.

Manager

Cracker Barrel
10.2020 - 02.2024

Education

Bearded High School
Knoxville, TN
06.2020

Skills

  • Public Safety
  • Body armor usage
  • Report Writing
  • Guest Relations
  • De-Escalation Techniques
  • Crowd Control
  • Law enforcement support
  • Staff Monitoring
  • Armed Security Guard Certification
  • Team Player
  • CPR Certified
  • Professional Demeanor
  • Team Leadership
  • First Aid Certified
  • Customer Service
  • Attentive and Observant

Timeline

Armed Security Officer

Shield and Buckler
03.2024 - Current

Manager

Cracker Barrel
10.2020 - 02.2024

Bearded High School
Ja’Qualin Franklin