Jaquan Booth
Jonesboro,AR
Summary
Creative and results-driven content creator and social media specialist with 3 years of experience managing and growing social media accounts across platforms including Twitter, Instagram, and TikTok. Passionate about sports and adept at crafting engaging content that drives follower growth and engagement. Proven ability to collaborate with cross-functional teams to ensure consistent brand messaging and execute integrated marketing strategies.
Overview
14
14
years of professional experience
Work History
FTN Fantasy Content Creator / Social Media Manager
FTN Network
New York, New York
07.2022 - Current
- Creating engaging written and visual content for the FTN Fantasy Twitter / X and YouTube pages.
- Managing the FTN Fantasy Twitter / X Page.
- Providing daily sports betting picks and daily fantasy entries for customers.
- Using company data and analytics to help educate customers on the products that FTN offers.
- Daily sports streams for the NFL, NBA, MLB, NCAA, & WNBA.
- Assistance with helping the company grow and have impact on all social media platforms.
Warehouse Material Handler
Frito Lay
Jonesboro, Arkansas
01.2023 - Current
- Daily loading and unloading of company products to and from semi-truck utilizing a forklift
- Meeting company attendance and performance standards while working in a fast paced work environment
- Communicating with co workers and supervisors to help ensure daily goals are met for the team
- Assisting in weekly inventory of product
- General housekeeping and specific sanitation task are also required
Customer Service Supervisor
USPS
Lagrange, Illinois
03.2018 - 05.2022
- Quickly responded to customers both online and in person to improve company customer service ratings
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models
- Reviewed customer interactions and activity reports to identify and address concerns
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings
- Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback, experience in retail audits and counts
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Guided employees through routine and complex administrative situations with decisive but motivational approach
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Maintained files and records for 70 employees and observed all safety protocols to prevent breaches and misuse of data
Letter Carrier
United States Postal Service
Chicago, IL
10.2014 - 03.2018
- Delivering mail and parcels while displaying great customer service skills
- Daily interaction and communication with customers and co-workers of diverse ethnicity and background
- Using scanners to keep the location and status of customer products up to date
- Working outside in extreme weather conditions and getting tasks done in the time allotted
Warehouse Material Handler
Frito Lay
Merrillville, IN
07.2014 - 01.2015
- Picking appropriate cases according to order and placing the orders on carts, picking up empty pallet boards and carrying them to a storage area, loading and unloading pallets and individual cases to and from trailers, operating a forklift safely, and loading trailers via carts or stacking cases on the floor of the trailer
- Warehouse personnel was also responsible for receiving and distributing product and assisting in weekly inventory of product
- General housekeeping and specific sanitation task are also required
- Communicated effectively with members of public in often crowded and noisy environments
Grocery Associate
Sam's Club
Lansing, IL
10.2012 - 06.2014
- Displaying great Customer service such as serving customers handling customer complaints, responding to customer requests, or meeting customer needs
- Cart duty and returning re-shop
- Neatly zoning the grocery, detergent, freezer and cooler areas to prepare for the night shift
- Reviewed current planograms and end cap placements to properly merchandise items
- Operated forklift to elevate or place merchandise in appropriate areas
- Updated signage to reflect current prices and help promote target merchandise
- Assisted customers by carrying packages and bags and securing purchases in vehicles
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk
- Replenished inventory with focus on addressing customer needs
Utility Clerk
Dominick's
Chicago, IL
02.2011 - 10.2012
- All aspects of customer assistance, help locating product, carry out duty, and placement of groceries
- Daily cart duty, store cleaning, product return, store inventory and stocking all products
- Helped customers complete purchases, including processing payments and bagging items
- Facilitated inventory and stock management to replenish inventories and minimize excess
- Cleaned shelves and restocked with new inventory when products were running low
- Operated different grocery store equipment including balers, power jacks and slicing machines
- Performed cycle counts and monthly inventory audits
Education
High School -
King College Prep High School
Chicago, IL06.2012
Skills
- Report writing
- Resolution-oriented
- High-energy attitude
- Staff training and development
- Schedule Management
- Work Assignment Delegation
- Performance Monitoring
- Video content creation
- Content scheduling
- Audience targeting
- Influencer collaboration
- Idea generation
- Trend analysis
- Adaptability and creativity
- Social media management
- Graphic design
- Content editing
- Creative writing
- Social media marketing
- Product knowledge
- Social media expert
- Community management
- Performance tracking
- Social media posting
References
- Mike Randle, Content Manager, FTN Fantasy, (240) 997-1268
- Kevin Adams, CEO, FTN Fantasy, (949) 374-3758
- Bilnetra Murdock, Manager, Dominick's, (312) 925-6966
- Devon Mccall, Supervisor, Postal Service, (708) 537-4517
- Ben Cozzone, Postmaster, Postal Service, (708) 310-3502
Timeline
Warehouse Material Handler
Frito Lay
01.2023 - Current
FTN Fantasy Content Creator / Social Media Manager
FTN Network
07.2022 - Current
Customer Service Supervisor
USPS
03.2018 - 05.2022
Letter Carrier
United States Postal Service
10.2014 - 03.2018
Warehouse Material Handler
Frito Lay
07.2014 - 01.2015
Grocery Associate
Sam's Club
10.2012 - 06.2014
Utility Clerk
Dominick's
02.2011 - 10.2012
High School -
King College Prep High School
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