JAQUAN DIXON
Charlotte,N.C
Summary
Highly skilled team player with more than 8 years with a stable and progressive history in banking, data entry, customer service, sales experience, team lead and management. Recognized team leader with expertise in change management offering an extensive opportunity to interact with strategic customers and projected customers giving them the sure confidence in the company's products and services, building relationships of quality and security. Exercises strong leadership and team building abilities with emphasis on successful employee training programs and long-term retention and resolving escalated customer service issues. Interested in furthering my career within a matter that will utilize my transferable skills actively looking for ways to help people, reorganizing information to derive at a better approach to problem solving and task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud and Risk Analyst
U.S. Bank
05.2023 - 08.2024
- Demonstrated ability to manage multiple tasks while working with Hogan system and also CSC Hogan addressing the complexities
- Ensured compliance with federal, state, and company regulations related to claims processing
- Determined existing fraud trends by analyzing accounts and transaction patterns
Fraud and Claims Representative
Wells Fargo
10.2021 - 03.2023
- Recognized potential fraudulent claims to move case to special investigative unit
- Assessed validity of claims and related coverage with careful review of supporting documentation
- Identified changes, examining letters, and related documents to determine requirements and effects
Credit Risk Analyst
USAA Bank
08.2020 - 10.2021
- Analyzed credit data and financial statements to determine degree of risk involved in extending credit and lending money
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation
- Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services
Human Resources Specialist - HR
Amazon
12.2019 - 07.2020
- Maintained a detailed and thorough HRIS database with exhaustive employment information
- Assisted with improving employee morale and retention by organizing programs and events
- Maintained and updated employee records to reflect accurate information or changes in employment status
Data Entry Lead
Livingstone College
09.2018 - 11.2019
- Maintained database with current and accurate information by carefully reviewing and adjusting completed work
- Compiled reports on unusable information to be delivered to the manager for review and correction
Education
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC12.2022
Skills
- Communication
- Data Analysis
- Task Management
- Call Handling
- Problem Solving
- Time Management
- Claims Investigation
- Fraud Detection
Certification
- Certification of Completion for Charlotte's Job Readiness Training
- Professional in Human Resources
Timeline
Fraud and Risk Analyst
U.S. Bank
05.2023 - 08.2024
Fraud and Claims Representative
Wells Fargo
10.2021 - 03.2023
Credit Risk Analyst
USAA Bank
08.2020 - 10.2021
Human Resources Specialist - HR
Amazon
12.2019 - 07.2020
Data Entry Lead
Livingstone College
09.2018 - 11.2019
Bachelor of Science - Business Administration
Livingstone College
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