Jaquan Green
Mansfield,Texas
Summary
Dynamic Customer Account Manager with a proven track record at Aaron's Furniture, excelling in client relationship building and revenue generation. Skilled in CRM proficiency and performance tracking, I enhance customer satisfaction through strategic problem-solving and effective communication, ensuring seamless account servicing and fostering long-term client loyalty.
Overview
9
9
years of professional experience
Work History
Customer Account Manager
Aaron's Furniture
08.2021 - 03.2025
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Package Handler
XPO Logistics
03.2017 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Human Resources Specialist
United States Army
10.2015 - 03.2017
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Coordinated employee training programs to boost skills development and improve overall performance.
Education
Masters Of Business Administration - Health Administration
Albany State University
Albany, GABachelors Of Business Administration - Human Resources Management
Strayer University
Lithonia, GA12.2021
High School Diploma -
Pelham High School
Pelham, GA05.2014
Skills
- Client relationship building
- Performance tracking
- Sales tactics
- CRM proficiency
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Product knowledge
- Professionalism
- Contract negotiation
- Teamwork and collaboration
Timeline
Customer Account Manager
Aaron's Furniture
08.2021 - 03.2025
Package Handler
XPO Logistics
03.2017 - 06.2021
Human Resources Specialist
United States Army
10.2015 - 03.2017
Masters Of Business Administration - Health Administration
Albany State University
Bachelors Of Business Administration - Human Resources Management
Strayer University
High School Diploma -
Pelham High School
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