Ja'Quan Hayes
Newark
Summary
Knowledgeable Security Officer with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal
01.2024 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Sales Associate
7-Eleven
03.2022 - 01.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Product Flow
Best Buy
11.2021 - 01.2022
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Ride Attendant
Funplex
11.2019 - 11.2021
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Demonstrated flexibility by working various shifts including weekends, holidays, day shifts, or evening shifts as required by management.
- Gained expertise in operating multiple types of amusement rides while adhering to strict safety guidelines set forth by the company.
- Assisted in the training of new team members to ensure consistent quality service across all ride attendants.
Education
Diploma - Engineering
Essex County Newark Tech
Newark, NJ06.2021
Skills
- Customer service skills
- Active listening skills
- Product Knowledge
- Patience
- Time Management
Jobtitle
Sales Associate
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal
01.2024 - 10.2024
Sales Associate
7-Eleven
03.2022 - 01.2024
Product Flow
Best Buy
11.2021 - 01.2022
Ride Attendant
Funplex
11.2019 - 11.2021
Diploma - Engineering
Essex County Newark Tech
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