Summary
Work History
Education
Skills
Timeline
Generic

Jaquan Hill

Carrollton,GA

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Personal Trainer

X sport fitness
Evergreen Park, IL
  • Motivated clients to reach their personal best by providing positive reinforcement.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Maintained records of client's performance data such as weight loss, muscle gain.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
  • Developed personalized fitness programs for clients based on their individual goals and needs.

Customer Service Representative

Ranstad
Evergreen Park, IL
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Front Desk Manager

X Sports Fitness
Evergreen Park, IL
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted with training new staff members on front desk procedures and policies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Ensured the front desk area was clean and presentable at all times.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.

Education

Bachelor of Science - Health And Community Wellness

University of West Georgia
Carrollton, GA
12-2024

Associate of Arts - General Studies

Ellsworth Community College
Iowa Falls, IA
05-2016

Skills

  • Strength Training
  • Activity Planning
  • Client Coaching
  • Member Support
  • Health and Wellness
  • Goal Setting and Planning
  • Motivational
  • Account Updating
  • Complaint Resolution
  • Product Knowledge
  • Scheduling
  • Appointment Scheduling
  • Data Collection
  • Data Entry
  • Inbound and Outbound Calling
  • Call Management
  • Paperwork Processing
  • Quality Control
  • Coordination
  • Daily Reporting
  • Process Improvement
  • Inventory Oversight
  • Hospitality Services
  • Customer Service
  • Policy Enforcement
  • System Updates
  • Reservations Management

Timeline

Personal Trainer

X sport fitness

Customer Service Representative

Ranstad

Front Desk Manager

X Sports Fitness

Bachelor of Science - Health And Community Wellness

University of West Georgia

Associate of Arts - General Studies

Ellsworth Community College

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Jaquan Hill