Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAQUAN JACKSON

Wake Forest,US

Summary

I pride myself on being a thorough, on time, dependable worker. I have a great understanding on how day to day operations of both fixed and paratransit operations should run. Anything that needs to be done I am always being a team player and doing what ever is necessary to get the job done quickly, efficiently and correctly. I believe my diverse background makes me qualified and equipped to handle allot of what it takes to help anyone run a transit operation. I recognize that i am still new in the transportation business and I am anxious to learn more. I let my work speak for it self. My name is important to me and I love to show people that despite my age I am more than ready and capable of running an operation!

Overview

7
7
years of professional experience

Work History

Transit Bus Operator

GoDurham
10.2019 - Current
  • Maintained safe driving habits to protect property and general public on roadways.
  • Kept shuttle and reception areas clean and organized.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Deescalated verbal altercations and fights between passengers.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Completed appropriate inspection paperwork and reported results to supervisors.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
  • Operated and maintained buses transporting passengers across city and county.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.

Operations Manager

RATP Dev
08.2023 - 02.2024
  • Negotiated contracts with the local union.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Monitored daily cash discrepancies.
  • Designed and implemented bid schedules for operators.
  • Managed 125+ operators and office staff.
  • Pulled reports for clients and corporate
  • Conducted weekly and quarterly meetings to update our clients and corporate management.
  • Increased overall on time performance by over 20% in 3 months. Decreased missed trips by around 30 per months to mitigate LD's assessed on us monthly.
  • Recruitment and training of new employees. Company had 70 employees when i started and over 100 operators and fully staffed by the time I resigned.
  • Put together action plan and gave weekly and monthly updates to our clients and corporate management to tackle long standing issues with the service.
  • Had hiring and firing rights.
  • Gave performance improvement plans for employees who's performance was lacking.
  • Had to have extensive knowledge of RATP Dev hand book and our CBA with the local union.
  • Kept track of attendance occurrence's of all employees to ensure that all employees were consistently coming to work to ensure that service ran as efficiently as possible.
  • Conducted monthly training and meetings with office staff as well as drivers.
  • Planned various different employee engagement's to better improve the relationship between management and employees.
  • Analyzed different data trends to get a better understanding of what exactly was the issue with certain parts of the service and what needed to be done to remedy these issues.
  • Reduced overall turnover in operators by 10%
  • Dealt with troublesome customers.
  • I had to drive sometimes when needed as well as dispatch and schedule.
  • Developed and implemented new techniques for dispatcher's to better manage real time service.
  • Had to learn quickly and adapt to everyday changes and different situations to deal with them quickly and effectively to make sure the service is running smoothly.

General Manager

My City Transportation
10.2022 - 07.2023
  • Oversee day to day operations of paratransit operation.
  • Processed payroll for 18 employees on a daily basis.
  • Managed fleet maintenance for 16 vehicles.
  • I am in charge of hiring and firing of employees.
  • Experience with creating budget and creating spread sheets to better record spending.
  • I conduct regular weekly meetings with corporate office as well as our clients to make sure all concerns are addressed.
  • I have experience with Power Point, Word, and Excell.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Transportation Dispatcher

National Express Transit Corporation
01.2022 - 10.2022
  • Created schedules and dispatched drivers to various sites in Durham.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Oversaw scheduled routes to ensure appropriate coverage by drivers.
  • Spoke with customers to ensure that expectations regarding pickup times had been met or exceeded.
  • Planned, assigned and directed 20 paratransit drivers to promote successful and excellent customer service.
  • Supervised employees to ensure that all routes were running on time and that clients were taken to their assigned location with excellent OTP.
  • Prepared daily work and run schedules.
  • Oversaw communications within assigned territories.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Documented services performed, operations information and dispatch details in system.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.

Transportation Dispatcher

Mv Transportation Inc.
03.2021 - 12.2021
  • Created schedules and dispatched drivers to various sites in Cary.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Effectively resolved complaints by working closely with customers.
  • Did schedules on designated days.
  • Process payroll for operators.
  • Trained operators as well as other dispatchers.
  • Made sure that all fares were collected daily by going over manifests and running reports in the systems.

Truck Driver

U.S. Xpress
03.2019 - 10.2019
  • Moved and positioned converter dollies, as well as connected and disconnected them
  • Inspected the vehicle and performed minor repairs, such as lightbulbs and windshield wipers before and after each trip
  • Increased client retention by ensuring that orders were delivered quickly and without errors
  • Checked the tires, lights, brakes, as well as the gas, oil, and water levels
  • Double-checked all of the dispatch instructions
  • Loaded and unloaded freight in order to ensure safety and reduce the risk of damage and hazardous conditions
  • Followed the schedule while ensuring that the shipment and pallet wrapping were done correctly
  • Dropped and hooked trailers and changed equipment configurations as needed
  • Responded to customer questions about delivery in a timely and accurate manner
  • Double-checked hazardous material product descriptions and looked for any paperwork discrepancies
  • Learned and practiced safe driving techniques to avoid accidents
  • Entered driving hours into shift logs for submission to DOT, maintaining a high level of accuracy and detail
  • Double-checked the contents of inventory loads against the shipping documents

School Bus Operator

Wake County Public School System
08.2017 - 03.2019
  • Trained
  • Had an excellent attendance record and was always on time for work.
  • Transported students to and from school in a safe and courteous mannor.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Learned and followed school transportation procedures.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Used navigation equipment and two-way radio while remaining focused on safety.

Education

High School Diploma -

Hunt High School
Wilson, NC
12.2017

Skills

  • Performance Improvements
  • Supervision and Training
  • Cross-Functional Team Management
  • Employee Motivation
  • Team Leadership
  • Financial Statement Review
  • Assignment Delegation
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Management Team Building
  • Customer Service Management
  • Budget Control
  • Business Leadership
  • Staff Scheduling
  • Recruitment and Hiring
  • Decision Making
  • Goal Setting
  • Operations Oversight
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • Cost Reduction
  • Supplier Monitoring
  • Revenue Forecasting
  • Resource Allocation
  • Quality Assurance
  • Staff Development
  • Mathematical Calculation and Reasoning
  • Administrative Management
  • Performance Assessment
  • Training Management

Timeline

Operations Manager

RATP Dev
08.2023 - 02.2024

General Manager

My City Transportation
10.2022 - 07.2023

Transportation Dispatcher

National Express Transit Corporation
01.2022 - 10.2022

Transportation Dispatcher

Mv Transportation Inc.
03.2021 - 12.2021

Transit Bus Operator

GoDurham
10.2019 - Current

Truck Driver

U.S. Xpress
03.2019 - 10.2019

School Bus Operator

Wake County Public School System
08.2017 - 03.2019

High School Diploma -

Hunt High School

Similar Profiles

CREATE PROFILE
JAQUAN JACKSON