Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Porter

Paterson,NJ

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Lab Aide

Bio reference
Elmwood Park, NJ
08.2020 - 11.2020
  • Clean and maintain lab equipment
  • Use testing items and subjects to gather results
  • Gather data and information from test subjects
  • Monitor ongoing tests and experiments, noting any differences

Remote Payroll Specialist

The Assurance Group Inc
Maywood, NJ
01.2017 - 05.2019
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
  • Reviewed timecards at month end to ensure accuracy before approving payment.

DIETARY AIDE

ATRIUM POST ACUTE CARE
Wayne, NJ
01.2018 - 01.2019
  • Help prepare meal for residents
  • Make sure kitchen area is clean
  • Set up dining area twice a day for residents.

SALES ASSOCIATE/CASHIER

BURLINGTON
Wayne, NJ
10.2016 - 02.2017
  • Greet customers, and provide customer service at register
  • Operate cash register to charge out customer purchases
  • Assist customers when they need help on the sales floor
  • Maintain and replenish merchandise displays to keep the store neat and organized.

CASHIER/PACKER

K-mart
Wayne, NJ
01.2015 - 01.2016
  • Provide customer service at counter
  • Operate cashier register to charge out customer purchases
  • Pack orders properly.

RECEPTIONIST

FACEOFF BOXING ACADEMY
Paterson, NJ
01.2013 - 01.2016
  • Answered phones, took messages
  • Greeted customers to sign up memberships
  • Utilized Microsoft office suites to communicate via email, create signs

Dietary Aide

St joseph hospital
Paterson
  • currently working here

Education

Highschool Diploma -

KENNEDY HIGH SCHOOL
Paterson, NJ
01.2015

Externship -

FORTIS INSITITUTE
Clifton, NJ

Skills

  • CPR CERTIFIED
  • Microsoft outlook
  • Microsoft powerpoint
  • Microsoft Excel
  • Kitchen Experience
  • Dietary Aide Experience
  • Food Preparation
  • Food Service
  • Meal Preparation
  • Sora certified (armed security)
  • Specimen Processing
  • Clinical lab settings

Timeline

Lab Aide

Bio reference
08.2020 - 11.2020

DIETARY AIDE

ATRIUM POST ACUTE CARE
01.2018 - 01.2019

Remote Payroll Specialist

The Assurance Group Inc
01.2017 - 05.2019

SALES ASSOCIATE/CASHIER

BURLINGTON
10.2016 - 02.2017

CASHIER/PACKER

K-mart
01.2015 - 01.2016

RECEPTIONIST

FACEOFF BOXING ACADEMY
01.2013 - 01.2016

Dietary Aide

St joseph hospital

Highschool Diploma -

KENNEDY HIGH SCHOOL

Externship -

FORTIS INSITITUTE

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Kiara Porter