Jaquan Jones
Hampton,VA
Summary
Dependable Delivery Driver with track record of reliability and driven work ethic. Honest and ethical with superior communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations. Dependable delivery driver with over 2.5 years in transportation industry. Committed to completing each job quickly, efficiently and safely.
Enthusiastic Delivery Specialist committed to hard work and dedicated to a job well done. Reliable and offering skills. Looking for a new driving-oriented position to add value to an exciting company.
Safety-conscious driver with many years of experience. Finds most direct routes for deliveries. Dedicated to adaptability, resourcefulness, and great customer service.
Business-minded individual with a continued focus on safety and customer service. Offering years as Delivery Specialist for revenue-driving organization.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Skilled Delivery Specialist with background in logistics and distribution. Experience includes coordinating delivery schedules, managing inventory, and ensuring customer satisfaction. Strengths include problem-solving abilities, knowledge of shipping procedures, and strong organizational skills. Previous roles have demonstrated significant improvements in efficiency of delivery operations and customer satisfaction levels.
Overview
8
8
years of professional experience
Work History
Delivery Specialist
Pepsi Bottling Ventures LLC
Elizabeth City, NC
05.2019 - Current
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Delivered items to customers and presented invoices for payments.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Remained calm and pleasant with customers at all times, even during tense situations.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Responded quickly to any changes or unexpected delays during deliveries.
- Handled escalated situations involving driver disputes or other urgent matters promptly.
- Processed orders accurately according to customer requirements.
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Provided training on proper handling procedures for new employees in the department.
Sales Manager
Pepsi Bottling Ventures LLC
Elizabeth City, NC
04.2022 - 09.2023
- Implemented process changes to streamline sales department workflow.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Established relationships with key clients, while maintaining existing customer base.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Assistant Store Manager
Dollar General Store
Elizabeth City, NC
05.2017 - 05.2019
- Coached and developed store associates through formal and informal interactions.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High School Diploma -
Pasquotank County High School
Elizabeth City, NC06.2016
Skills
- Dependability and Honesty
- Communication and Interpersonal Skills
- Customer Relationships
- Efficiency and Time Management
- Payment Processing
- Ability to Lift 50 Pounds
- Traffic Laws and Regulations
- Problem-Solving
- Order Fulfillment
- Multitasking
- Attention to Detail
- Route optimization
- Inventory management
- Order accuracy
- Training and development
- Problem solving
- Time management
- Delivery schedules
- Safety compliance awareness
- City and non-city driving
- Physical stamina and strength
- Self-motivation and discipline
Education and Training
other
Timeline
Sales Manager
Pepsi Bottling Ventures LLC
04.2022 - 09.2023
Delivery Specialist
Pepsi Bottling Ventures LLC
05.2019 - Current
Assistant Store Manager
Dollar General Store
05.2017 - 05.2019
High School Diploma -
Pasquotank County High School