JaQuan Shaw

• Develop innovative and high-quality design concepts, including logos, branding materials, social media graphics, and digital assets.
• Translate creative ideas into visually compelling designs that align with client objectives.• Utilize Adobe Creative Suite (Photoshop, Illustrator, Lightroom) to create and refine design projects.
• Stay up to date with industry trends and integrate emerging design techniques into projects.

• Coordinated day-to-day building operations, including maintenance scheduling, service requests, and contractor oversight, improving response times and overall tenant satisfaction.
• Supported lease administration, including abstracting terms, tracking critical dates, and processing renewals to maintain compliance and strengthen retention.
• Prepared monthly management reports summarizing financial performance, occupancy data, risk issues, and capital project updates for senior leadership and ownership.
• Assumed full property manager responsibilities for multiple properties during leadership transitions, including comprehensive vendor management, rent roll oversight, and strategic planning across the portfolio.

• Supported multiple properties on a weekly basis, quickly adapting to each community’s policies, leasing systems, and resident needs.
• Conducted property tours, leasing interviews, application processing, and move-ins while maintaining full Fair Housing compliance.
• Strengthened occupancy for underperforming communities by providing immediate leasing support and closing qualified leads efficiently.
• Maintained a consistent 70%+ closing ratio, converting walk-ins, phone leads, and online inquiries into approved applications.
• Delivered high-quality customer service by addressing resident questions, renewal concerns, and service request follow-ups across diverse property types.
• Collaborated with onsite teams to support administrative tasks, marketing initiatives, and daily office operations during staffing shortages or peak demand.

• Increased leasing performance by 15% within 12 months through strategic marketing, optimized tour experiences, and consistent follow-up with qualified leads.
• Maintained a 70%+ closing ratio, consistently converting prospects into signed leases and reducing vacancy timelines.
• Achieved an 89% resident renewal rate by implementing retention initiatives, strengthening resident relationships, and reducing turnover costs.
• Managed complete leasing operations—including tours, applications, credit screening, and move-ins—ensuring full compliance with Fair Housing and regulatory standards.

• Processed complex eligibility information and assisted 200+ members weekly with Medicare, Medicaid, and FEHB benefits.
• Review and update medical authorizations while providing detailed coverage explanations.

• Supported 200+ student service tickets weekly, ensuring accurate enrollment and customer service during peak cycles.
• Assisted students in securing $1M+ in federal and institutional aid by guiding timely and accurate documentation submission

• Supported 200+ student service tickets weekly, ensuring accurate enrollment and customer service during peak cycles.
• Assisted students in securing $1M+ in federal and institutional aid by guiding timely and accurate documentation submission.

• Resolved 100+ weekly technical issues by 85% of tickets on first contact to minimize operational downtime across multiple retail

locations, improving system uptime and staff productivity.

• Delivered high-quality customer service by documenting incidents, escalating complex issues, and ensuring timely resolution in alignment with Home Depot’s IT service standards.