Jaquan Smith
Customer Rep
Columbus,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative Remote
Sutherland Healthcare Solutions
11.2023 - 07.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Production Worker
Akzo Nobel Coatings
09.2021 - 09.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Customer Service Representative
Amazon
05.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CSR, Sales
Giant Eagle
2019 - 04.2020
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Web Design
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Administrative support
Work Type
Full TimeWork Location
RemoteTimeline
Customer Service Representative Remote
Sutherland Healthcare Solutions
11.2023 - 07.2025
Production Worker
Akzo Nobel Coatings
09.2021 - 09.2023
Customer Service Representative
Amazon
05.2021 - 07.2022
CSR, Sales
Giant Eagle
2019 - 04.2020
Web Design
Southern New Hampshire University
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