Jaquan Solomon
Los Angeles,CA
Summary
Personable, hardworking bellman with a proven track record of ensuring guest and luggage safety. Background in delivering exceptional service in high-end luxury properties. Consistently recognized for dedication to guest satisfaction and providing outstanding service. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service.
Overview
5
5
years of professional experience
Work History
Bellman,
Thompson Hollywood Hotel
Los Angeles, CA 90028
03.2024 - Current
- Greet guests upon arrival and assisted with luggage.
- Provide directions and information about the hotel, local attractions, and available services.
- Assist guests with check-in procedures and provided them with keys to their rooms.
- Store luggage for arriving and departing guests in accordance with established safety standards.
Overnight Front Desk Agent,
The Hollywood Roosevelt Hotel
Los Angeles, CA 90028
09.2023 - 02.2024
- Ensured guest satisfaction through exceptional customer service and effective handling of any concerns or complaints in a prompt manner.
- Collaborated with housekeeping department to maintain clean and prepared guest rooms for check-in.
- Facilitated seamless guest experiences by verifying reservations, collecting accurate payments, and offering detailed information about hotel amenities and services.
- Assisted with luggage handling for incoming guests.
Sales Professional,
Bloomingdale's
Century City, CA 90067
05.2022 - 09.2023
- Crafted visually appealing product presentations to draw in customer attention and maximize sales revenue in a challenging retail landscape
- Boosted overall sales growth at Bloomingdale's by utilizing customer feedback and sales data to identify trends and opportunities that enhanced the shopping experience
- Developed customer engagement strategies to enhance customer loyalty and foster long-lasting relationships while employed at Bloomingdale's.
Sales Professional,
Nordstrom
Los Angeles, CA 90036
04.2019 - 05.2022
- Implemented effective relationship-building techniques with repeat customers, promoting long-term loyalty and driving sales
- Analyzed customer data and sales trends to discover potential for increasing sales through cross-selling and upselling products
- Stayed informed about the latest fashion trends in order to offer customers expert recommendations for outfit coordination
Education
Bachelor of Fine Arts - Acting
California State University, Fullerton
Fullerton05-2026
Skills
- Organizational
- Attention to detail
- Time management
- Communication
- Problem-solving
- Opera and POS Systems
- Message Delivery
- Conflict Management
- Guest Services
- Concierge services
References
References available upon request.
Timeline
Bellman,
Thompson Hollywood Hotel
03.2024 - Current
Overnight Front Desk Agent,
The Hollywood Roosevelt Hotel
09.2023 - 02.2024
Sales Professional,
Bloomingdale's
05.2022 - 09.2023
Sales Professional,
Nordstrom
04.2019 - 05.2022
Bachelor of Fine Arts - Acting
California State University, Fullerton
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