Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JaQuandra Anthony

469 Durand Street, Woodbury,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Kellogg Company
03.2022 - Current
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Wrapped pallets in shrink wrap prior to loading.

Customer Service Representative

TTEC- USAA
03.2022 - 09.2022
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Healthcare Customer Service Representative

Reliance Home Health Care
02.2019 - 03.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Assembly Line Worker

Hanil E Hwa
07.2016 - 05.2018
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Calibrated equipment to maintain optimal performance.
  • Put hazardous materials in properly marked containers to avoid injuries or contamination.
  • Conducted quality assurance inspections on finished components and identified issues.

Picker and Packer

Carters Distributing Co. Inc.
08.2013 - 05.2014
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Selected products and items from shelves and pallets for customer orders.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.

Education

High School Diploma -

Manchester High School
Manchester, GA

Skills

  • Decision Making
  • Team Collaboration
  • Problem-Solving
  • Equipment Operation
  • Quality Assessment and Assurance
  • Credit Card Payment Processing
  • Customer Service
  • Call Documentation
  • Calm and Professional Under Pressure
  • Data Entry
  • Issue and Complaint Resolution
  • Call Center Operations
  • Inbound and Outbound Calling
  • Efficient and Detail-Oriented
  • Good Listening Skills
  • Building Customer Trust and Loyalty

Certification

  • CPR/AED for Professional Rescuers and Health Care Providers
    2017 to 2020

Timeline

Warehouse Associate

Kellogg Company
03.2022 - Current

Customer Service Representative

TTEC- USAA
03.2022 - 09.2022

Healthcare Customer Service Representative

Reliance Home Health Care
02.2019 - 03.2022

Assembly Line Worker

Hanil E Hwa
07.2016 - 05.2018

Picker and Packer

Carters Distributing Co. Inc.
08.2013 - 05.2014

High School Diploma -

Manchester High School

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JaQuandra Anthony