Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jaquandra Faulk

Elizabethtown,NC

Summary

I work as a Customer Care Professional with a demonstrated track record of improving customer happiness and swiftly resolving concerns. I am committed to collaborating with others to achieve positive outcomes, and I am adaptable to changing needs. I possess expertise in communication and dispute resolution, along with experience in efficiently addressing consumer queries. I utilize effective communication and empathy to build strong connections and ensure customer satisfaction. I possess expertise in troubleshooting and finding solutions to issues. An accomplished alumnus of Bladen Community College with an associate degree in science and arts. I have a proven track record of conducting thorough inbound and outbound conversations while adhering to data rules. Colleagues and superiors recognize me for my efficacy and reliability. Aims to utilize established leadership, collaboration, and management competencies in all projects. The goal is to embody these attributes and enhance the prosperity of the county. Emphasis on teamwork and attaining outcomes. I am dependable, versatile, and proficient in risk assessment, hazard recognition, and community outreach. I am a technologically proficient inventor who possesses practical knowledge in developing technologies and is committed to continuous enhancement. I am adept at identifying opportunities for technological advancements and implementing effective solutions. My work ethics demonstrates proficiency in utilizing innovative tools and techniques to address challenges and improve efficiency. Also, demonstrates proficiency in adapting to dynamic situations and driving technological innovations. Possessing robust problem-solving capabilities, a readiness to acquire knowledge, and exceptional communication skills. I am ready to contribute to the success of my team and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with unwavering dedication and enthusiasm. With a strong focus on collaboration and adaptability, I strive to foster a positive team environment that encourages creativity and growth. My dedication to continuous learning ensures that I remain at the forefront of industry trends, enabling me to contribute effectively to any project's success.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Truist Bank
06.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Retail Sales Associate

U.S. Cellular
06.2020 - 06.2021
  • Greeted customers and helped with product questions, selections, and purchases
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Helped customers complete purchases, locate items, and join reward programs
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate

Deli Associate

Food Lion
05.2019 - 08.2019
  • Handled basic kitchen equipment, Fryers, Slicer and Oven
  • Provided responsive and caring service to customers
  • Followed company policies and procedures as well as local and federal laws regarding food safety
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels

Cook/Cashier

Raising Canes
01.2019 - 05.2019
  • Accept Cash and Return the correct change
  • Effective communication to customer and to kitchen staff
  • Streamlined kitchen operations with effective communication and collaboration among team members
  • Prepared meals efficiently under time constraints for timely service during peak hours
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot

Cashier

Burger King
03.2017 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs
  • Welcomed customers and helped determine their needs
  • Built relationships with customers to encourage repeat business
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Stocked, tagged and displayed merchandise as required
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Answered questions about store policies and addressed customer concerns
  • Mentored new employees on cashier duties and best practices, improving overall staff performance
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
  • Provided backup support for other departments when needed, showcasing versatility within the retail food environment
  • Improved efficiency, organized checkout area for optimal workflow
  • Boosted team efficiency, shared best practices in cash handling and customer interaction

Education

High School Diploma -

East Bladen High School
Elizabethtown, NC
06.2018

Associate of Science -

Bladen Community College
Dublin, NC
05.2018

Associate of Arts -

Bladen Community College
Dublin, NC
05.2018

Skills

  • Skilled in Microsoft Office Applications
  • Proficient Technical Report Authoring
  • Customer service
  • Environmental Compliance
  • Inbound customer service
  • Data Gathering and Interpretation
  • Data entry
  • Regulatory Compliance Auditing
  • Call center experience
  • Incident Reporting
  • Complaint handling
  • Time Management
  • Relationship building
  • Problem-Solving and Multitasking abilities
  • Team Collaboration
  • Professionalism
  • Risk Assessment

Accomplishments

  • A member of the 2024 Young Professionals Leadership program by displaying proven promise to become future leaders
  • Appointed 'County Employee of the Month, June-2023'

Languages

English
Native or Bilingual

Timeline

Customer Care Representative

Truist Bank
06.2021 - Current

Retail Sales Associate

U.S. Cellular
06.2020 - 06.2021

Deli Associate

Food Lion
05.2019 - 08.2019

Cook/Cashier

Raising Canes
01.2019 - 05.2019

Cashier

Burger King
03.2017 - 12.2018

Associate of Science -

Bladen Community College

Associate of Arts -

Bladen Community College

High School Diploma -

East Bladen High School
Jaquandra Faulk