JAQUANDRA SMITH

• Answered phone calls and scheduled patient appointments in a professional and friendly manner.

• Filed patient records and maintained organized documentation for the clinic.

• Assisted with physical therapy exercises, including self-guided programs, decompression, and stimulation treatments.

• Helped create a welcoming and supportive environment by engaging patients and supporting their treatment journey.

• Assisted new clients with onboarding their company payroll accounts, including setting up company profiles and entering employee information.

• Guided customers through the setup of direct deposit and sent onboarding invitations to employees.

• Provided support for first-time payroll runs, ensuring accuracy and compliance with payroll standards.

• Delivered excellent customer service through clear communication and detailed problem-solving.

• Provided exceptional customer service to clients in a bank call center environment handling 100+ inbound calls daily
• Assisted customers with account inquiries and resolved issues promptly which contributed to a 15% increase in SLAs
• Ensured accuracy of financial transactions and maintained confidentiality of customer information that resulted in 20% decrease in inaccurate records
• Developed strong product knowledge to effectively educate customers on available services and products
• Lead and coordinate team meetings to discuss departmental goals and strategies, and to ensure effective communication and collaboration among team members

• Implement and maintain effective filing systems to ensure efficient organization and retrieval of documents which increased productivity by 15%
• Coordinate and schedule meetings and appointments for executives and staff, ensuring all parties are well-informed and prepared for the meetings.
• Collaborate with IT department to implement and maintain secure digital document management system, reducing paper waste by 20% and increasing data security
• Develop and maintain effective communication strategies to enhance internal and external relationships, resulting in increased collaboration and long-term partnerships with stakeholders.
• Manage and audit inventory in the office to ensure accurate stock levels and timely reordering of supplies, reducing costs by 10%.

• Managed billing operations for a leading telecommunications company
• Ensured accurate and timely processing of customer invoices
• Resolved billing discrepancies and provided exceptional customer service
• Collaborated with cross-functional teams to streamline billing processes that increased productivity by 40% within 6 months
• Developed and implemented strategies that improved billing efficiency and accuracy by 10% within 120 days
• Trained and mentored junior billing representatives
• Achieved consistent high performance ratings and exceeded monthly targets by 15% monthly