JaQuasha McCurdy
Cordova,TN
Summary
Diligent teacher assistant with solid background in supporting special education students. Effectively assisted in implementing individualized education plans and adapting classroom activities to meet diverse needs. Demonstrated ability in fostering inclusive learning environment and collaborating with educators to enhance student outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Special Education Teacher Assistant
Memphis-Shelby County Schools
09.2018 - Current
- Serves as a 'Teacher Assistant' within public elementary school for Functional Skills in all grade levels, providing assistance to students
- Support instructional activities, learner engagement, classroom management, and behavior modification goals for students with a range of disabilities and learning differences
- Assist in physical movement of students from one learning environment to another
- Adapt classroom activities, assignments/and or materials under the direction of the teacher to provide access to class activities
- Carry out instructional plans as designated by the special education teacher and the students Individual Education Plan (IEP)
- Follow school policies and teacher guidelines to ensure student safety and achievement of learning outcomes
Customer Service Associate
Bass Pro Shops
03.2023 - 07.2023
- Provide exceptional customer service through making connection, attention to detail, and offering unique customer satisfaction
- Take pride in keeping displays clean and organized
- Count inventory at the end of each shift, deliver sales plan, and met company objectives
Cashier
Dollar Tree
09.2022 - 03.2023
- Maintaining a clean and organized store while making sure all shelves are stocked
- Greeting customers, answering customer inquiries, accepting multiple payment methods to purchase items, processing exchanges, and counting down drawer at the end of each shift
Patient Advocate Representative
UnitedHealth Group
06.2022 - 09.2022
- Working remotely taking inbound calls from members and/or providers and using programs and tools to research their specific benefits plans
- Completing health assessments and mailing out replacement member I.D cards
Sales Athlete
Nike
07.2021 - 02.2022
- Company Overview: Nike Factory Southaven
- Answering customer inquiries regarding Nike goods and services, helping shoppers locate items, recommending suitable products, organizing merchandise on the sales floor, and assembling in-store displays
- Nike Factory Southaven
Contact Representative
Internal Revenue Service
07.2021 - 10.2021
- Assisting customers in the IDTVA(Identity Theft) department helping assess whether they are victims of identity theft
- Trying to identity the scope and take steps to secure the victims tax account right away
Direct Support Professional
Volunteers of America
07.2013 - 10.2019
- Assist individuals with mental disabilities and behavioral problems
- Teach the individuals to have self control and have good behaviors at all times
- Assist in educational activities such as 123/ABC flashcards, coloring, boardgames, writing name, and etc
- Complete light housekeeping, take to doctors appointments, administer medications, meal prep, toileting, and etc
- Make inbound calls to pharmacies to refill prescriptions and also pick up medications as well
- Be aware and know about each medication that is administered along with the doses and side effects
- Complete date entry records by the end of each shift and make sure all medical records are accurate
- Trained and certified in passing medications and CPR and First Aid
Laundry Aide
Healthcare Services Group
07.2013 - 10.2018
- Company Overview: Kings Daughters and Sons Home
- Sort, fold, and deliver patients personal clothes to their rooms
- Make sure each patients clothes has their name attached and is not damaged
- Complete light housekeeping such as sweeping, mopping, and dusting in each area after shift is completed
- Kings Daughters and Sons Home
Factory Service Agent
Advanced Services, Inc.
02.2017 - 02.2018
- Assist customers with warranty information on GE appliances
- Dispatch GE Technicians or Authorized Servicers to customers homes if I cant troubleshoot fixings over the phone
- If customers are out of warranty I provide prices on service call fees and parts
- Deal with irate customers on a day to day basis and use great customer service ethics to ensure customers are satisfied at the end of each call
Assistant/Payroll Specialist
D&S Escort and Security
05.2013 - 12.2016
- Assist families with funeral and burial services
- Provide receipts after money handling
- Answer incoming calls and also making outgoing calls consistently concerning funeral arrangements or quote concerns
- Ensure all escorts are assigned to the appropriate homegoing celebrations
- Complete payroll for all escorts on a bi-weekly basis
Community Program Educator
Behavioral Services of Tennessee
05.2012 - 12.2012
- Assist individuals on a day to day basis with mental disabilities and behavioral issues
- Be a mentor/role models to the young adults and teach them to have self control
- Educate the individuals about educational things such as writing, mathematics, proper English, and critical thinking activities
- Administer medications at a timely manner, take on community outings/doctors appointments, and etc
Education
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZ03-2027
Skills
- Patience and flexibility
- Teaching strategies
- Cultural sensitivity
- Learning difficulties experience
- Active listening
- Problem resolution
- Call center experience
- Critical thinking
- Data entry
- Paperwork processing
- Clerical support
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Bass Pro Shops
03.2023 - 07.2023
Cashier
Dollar Tree
09.2022 - 03.2023
Patient Advocate Representative
UnitedHealth Group
06.2022 - 09.2022
Sales Athlete
Nike
07.2021 - 02.2022
Contact Representative
Internal Revenue Service
07.2021 - 10.2021
Special Education Teacher Assistant
Memphis-Shelby County Schools
09.2018 - Current
Factory Service Agent
Advanced Services, Inc.
02.2017 - 02.2018
Direct Support Professional
Volunteers of America
07.2013 - 10.2019
Laundry Aide
Healthcare Services Group
07.2013 - 10.2018
Assistant/Payroll Specialist
D&S Escort and Security
05.2013 - 12.2016
Community Program Educator
Behavioral Services of Tennessee
05.2012 - 12.2012
Bachelor of Science - Behavioral Sciences
Grand Canyon University
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