Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Quote
Timeline
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JaQuashia Hart

JaQuashia Hart

Thomson,GA

Summary

Objective

To seek and maintain full-time position as a Resolution Coordinator that offers professional challenges utilizing communication skills, active listening skills, time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Coordinator

Family Dollar
Atlanta, GA
08.2021 - 01.2022
  • Directed promotion and brand loyalty efforts to build direct relationships with customers
  • Assisted Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Supervised team of 15 customer representatives
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Carried out daily responsibilities with guidance, implemented process improvement plans by driving improvement of existing stores' processes and escalated existing issues
  • Reviewed key metrics to support root cause identification and create solutions

Customer Service Associate

Foot Locker
Atlanta, GA
12.2020 - 11.2021
  • Obtained all necessary information to offer appropriate response to product and service inquiries
  • Increased sales BY 10% and created positive experiences for customers
  • Engaged with customers to build rapport and loyalty
  • Solved customer challenges by offering relevant products and services
  • Informed customers of promotions, offers, and discounts
  • Provided information on company offerings to promote products and services to customers
  • Developed and actualized customer service initiatives to decrease wait times

Customer Service Specialist

Family Dollar
Atlanta, GA
02.2020 - 08.2021
  • Provided customer engagement in positive and approachable manners
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Recommended products to customers, thoroughly explaining details
  • Increased sales by 10%
  • Provided customer service by sharing accurate and timely information with customers, utilizing quality guidelines and resources, and partnering with stakeholders as needed
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Education

Bachelor of Business Administration - Pre-Entrepreneurship

Georgia State University, J. Mack Robinson College of Business
Atlanta, GA
12.2023

High School Diploma -

Thomson High School
Thomson, GA
05.2018

Skills

  • Customer Service
  • Conflict Resolution
  • Project Management
  • Problem-Solving
  • Computer Proficiency
  • Patience
  • Data Analysis
  • Product Knowledge
  • Process Improvement
  • Standard Operating Procedures
  • Customer Care
  • Active Listening
  • Communications

Certification

  • Excel Essential (Office 365/Microsoft 365) Training - 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Store Coordinator

Family Dollar
08.2021 - 01.2022

Customer Service Associate

Foot Locker
12.2020 - 11.2021

Customer Service Specialist

Family Dollar
02.2020 - 08.2021

Bachelor of Business Administration - Pre-Entrepreneurship

Georgia State University, J. Mack Robinson College of Business

High School Diploma -

Thomson High School

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JaQuashia Hart