Summary
Overview
Work History
Education
Skills
Timeline
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Jaquay Coleman Taylor

New York,NY

Summary

Experienced Shift Supervisor at Starbucks specializing in employee training and inventory oversight. Implemented strategic process improvements that increased workflow efficiency and elevated customer satisfaction. Expertise in cash handling and conflict resolution, creating a supportive team environment while ensuring high service standards. Focused on driving operational effectiveness and team development.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2022 - Current
  • Supervised daily operations to ensure efficient service and product quality.
  • Trained and mentored new team members on company standards and procedures.
  • Managed inventory levels, ensuring optimal stock availability for peak hours.
  • Implemented process improvements to enhance workflow efficiency and customer satisfaction.
  • Conducted performance evaluations, providing constructive feedback for employee development.
  • Resolved customer concerns promptly, maintaining high service standards and loyalty.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Food Service Worker

McDonald's
09.2017 - 08.2022
  • Assisted in food preparation and service, ensuring adherence to safety and hygiene standards.
  • Operated kitchen equipment safely while maintaining cleanliness and organization.
  • Collaborated with team members to deliver efficient service during peak hours.
  • Learned and followed proper food handling procedures to minimize waste and enhance quality.
  • Supported inventory management by restocking supplies as needed throughout shifts.
  • Maintained a clean and sanitary workspace in compliance with health regulations.
  • Adapted quickly to changing tasks in fast-paced environment, demonstrating flexibility and teamwork skills.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Education

High School Diploma -

A Philip Randolph High School
Manhattan, NY

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Conflict resolution techniques
  • Policy enforcement
  • Inventory management
  • Team leadership

Timeline

Shift Supervisor

Starbucks
07.2022 - Current

Food Service Worker

McDonald's
09.2017 - 08.2022

High School Diploma -

A Philip Randolph High School

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