Jaquay Dillard
Dinwiddie,VA
Summary
Dedicated professional with 7 years of experience in customer service and retail environments, pursuing Stocker role. Demonstrated expertise in stocking, merchandising, and order picking, enhanced by proficiency in pallet jack operation. Exceptional time management and communication skills, ensuring efficient and precise handling of inventory and customer orders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Picker and Packer
Randstad
01.2023 - 04.2023
- Selected and packed products according to specific orders, ensuring accuracy and adherence to company standards.
- Maintained a clean and organized workspace to optimize efficiency and safety in the warehouse environment.
- Collaborated with team members to meet daily and weekly production targets, contributing to overall operational goals.
- Conducted quality checks on products to ensure they met established specifications before shipment.
- Operated warehouse equipment, such as pallet jacks and forklifts, to transport goods safely and efficiently.
- Recorded inventory levels and reported discrepancies to management, assisting in maintaining accurate stock records.
- Adhered to all safety protocols and procedures to minimize risks and promote a secure work environment.
Personal Shopper
Walmart
07.2021 - 07.2022
- Assist customers in assembling and packaging orders for curbside pickups and home deliveries.
- Communicate with customers via live chat, telephone, or email to confirm and process online orders accurately.
- Advise customers on suitable substitutes for unavailable or discontinued products.
- Report product quality issues and supply shortages to management for timely resolution.
Merchandising Associate
Macy's
08.2019 - 06.2021
- Collaborated with cross-functional teams to develop innovative merchandising ideas and initiatives.
- Designed and implemented visual displays to enhance customer engagement and promote new product launches.
- Updated signage to reflect pricing changes and attract customer attention during promotions and special events.
Stocker
Food Lion
01.2020 - 12.2020
- Maintained organized and well-stocked shelves by efficiently replenishing products and ensuring accurate product placement.
- Conducted regular inventory checks to monitor stock levels and reported discrepancies to management for timely resolution.
- Assisted customers by providing product information and locating items, enhancing customer satisfaction and shopping experience.
- Collaborated with team members to execute store layout changes and promotional displays, contributing to increased sales and store presentation.
- Adhered to safety and sanitation guidelines while handling products, ensuring a clean and safe shopping environment.
- Operated equipment such as pallet jacks and forklifts to transport and arrange merchandise, optimizing workflow and productivity.
Cashier/Customer Service/Sales Associate
T.j.maxx
05.2018 - 06.2019
- Implemented company procedures and safety standards, ensuring cleanliness and safety of the office and equipment.
- Utilized suggestive selling techniques to promote special and popular products, while maintaining extensive knowledge of store merchandise and new product lines.
- Operated POS cash register, managing an average of 25 transactions daily, and ensured accuracy in cash drawer counts.
Cashier/Customer Service
Hardee's
01.2016 - 06.2017
- Enhanced customer satisfaction by delivering prompt and accurate service, managing transactions efficiently, and addressing inquiries about special and seasonal items.
- Trained six new employees in customer service protocols, focusing on script recitation, conflict resolution, and data entry practices.
Education
High School Diploma - General Education
Lakeland High School
Suffolk, VA06.2017
Skills
- Inventory management
- Attention to detail
- Physical stamina
- Time management
- Customer service
- Organizational skills
- Team collaboration
- Communication skills
- Basic math proficiency
- Problem-solving
Certification
Food Handlers Certification
Timeline
Picker and Packer
Randstad
01.2023 - 04.2023
Personal Shopper
Walmart
07.2021 - 07.2022
Stocker
Food Lion
01.2020 - 12.2020
Merchandising Associate
Macy's
08.2019 - 06.2021
Cashier/Customer Service/Sales Associate
T.j.maxx
05.2018 - 06.2019
Cashier/Customer Service
Hardee's
01.2016 - 06.2017
High School Diploma - General Education
Lakeland High School