Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JaQuaylon Pedford

Dallas

Summary

Dynamic Digital Print Operator and Graphic Designer with expertise in wide format printing and color management at JayAmbition.Co. Proven ability to enhance print quality and productivity while maintaining exceptional client relationships. Skilled in Adobe Creative Suite and adept at problem-solving, ensuring projects meet high standards and deadlines.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Digital Print Operator/Graphic Designer

JayAmbition.Co
02.2016 - Current
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Proofed all job orders, securing client approval prior to production.
  • Analyzed daily density readings from each printer to detect potential quality issues.
  • Checked job information at each press to verify that correct ink was delivered.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
  • Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
  • Properly secured loads with security straps, covers and security seals.
  • Operated press to achieve highest print quality and productivity with minimal scrap.

Host/To-Go Server

BJ's Restaurant & Brewhouse
01.2024 - 09.2024
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Call Center Agent

Westlake Financial Services
05.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Merchandiser

Merchandising Services Company
10.2022 - 05.2023
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to determine best placement for merchandise displays.

Warehouse Worker

Wayfair
10.2022 - 05.2023
  • Consistently lifted materials weighing as much as 100 pounds.
  • Operated equipment while observing standard safety procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.

Customer Account Manager

Aaron's Sales and Lease
04.2020 - 01.2021
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Gun Associate

Bass Pro Shops
08.2019 - 04.2020
  • Assisted customers with purchasing decisions by providing relevant product and regulatory information.
  • Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
  • Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
  • Assisted in development of merchandising strategy for key products and creation of merchandise displays.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Package Handler

UPS
12.2017 - 07.2018
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated with supervisors about delays or other issues with shipments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Deli/Food Service Worker

Buc-ee's
02.2017 - 10.2017
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed and maintained positive relationships with customers to enhance service.

Sales Associate

Metro PCS
01.2016 - 10.2017
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Team Member

McDonald's
05.2015 - 01.2016
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.

Maintenance Crew Member

Pedford Tree Service
07.2008 - 11.2015
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed routine maintenance checklist.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Education

High School Diploma -

Forney Highschool
Forney, TX
07-2016

Skills

  • Digital imagery
  • Logo design
  • Telephone reception
  • Reservations
  • Scheduling
  • Complaint resolution
  • Account updating
  • Retail sales customer service
  • Upselling
  • Promotional support

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

  • Graphic Design Training - 2023/2025

Languages

English

Timeline

Host/To-Go Server

BJ's Restaurant & Brewhouse
01.2024 - 09.2024

Call Center Agent

Westlake Financial Services
05.2023 - 01.2024

Merchandiser

Merchandising Services Company
10.2022 - 05.2023

Warehouse Worker

Wayfair
10.2022 - 05.2023

Customer Account Manager

Aaron's Sales and Lease
04.2020 - 01.2021

Gun Associate

Bass Pro Shops
08.2019 - 04.2020

Package Handler

UPS
12.2017 - 07.2018

Deli/Food Service Worker

Buc-ee's
02.2017 - 10.2017

Digital Print Operator/Graphic Designer

JayAmbition.Co
02.2016 - Current

Sales Associate

Metro PCS
01.2016 - 10.2017

Team Member

McDonald's
05.2015 - 01.2016

Maintenance Crew Member

Pedford Tree Service
07.2008 - 11.2015

High School Diploma -

Forney Highschool

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