Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
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Elijah Forte

Garner,NC

Summary

Dynamic IT professional with extensive experience at NRTC, excelling in SIEM monitoring and incident triage. Proven ability to enhance network operations and deliver exceptional customer service. Skilled in risk management and strong communication, adept at resolving complex technical issues while ensuring compliance and security protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

NRTC
Raleigh, NC
11.2024 - 03.2025
  • - Monitored security alerts using SIEM tools and performed triage.
  • - Provided Tier 1 support, user setups, documentation, and antivirus updates.
  • - Configured security software and collaborated with IT teams on incidents.

Customer Service Representative

Spectrum
Morrisville, NC
01.2022 - 06.2024
  • - Managed incident tickets and technical issues using diagnostic tools.
  • - Educated customers on phishing and threat awareness.
  • - Delivered exceptional customer service.

Wire Technician

AT&T
Cary, NC
05.2020 - 05.2022
  • - Installed and troubleshot copper/fiber networks.
  • - Resolved connectivity issues for clients.
  • -Diagnosed WAN/LAN issues and service disruptions.
  • -Supported technical documentation to Interpreted network deployments and ensure SLA-aligned performance.

Transportation Specialist (88M)

U.S. Army
Fort Campbell, KY
10.2017 - 05.2019
  • - Secured communications during convoy operations.
  • - Trained in physical and cybersecurity protocols.
  • - Reported incidents and ensured compliance.

Education

IT Security and Administration Program -

MyComputerCareer
08.2025

Bachelor of Business Administration -

Strayer University
12.2024

Associate of Business Administration -

Strayer University
09.2023

Certificate - Introduction to Cybersecurity

NC State University

Skills

  • - Network Operations (TCP/IP, DNS, DHCP, LAN/WAN)
  • - Ticketing Systems: ServiceNow, Zendesk, Jira
  • - SIEM Monitoring & Incident Triage
  • - Windows/Linux Systems VPNs Endpoint Security
  • - Azure Cloud (AZ-900 Certified)
  • - Log Analysis Risk Management Threat Detection
  • - Remote Tools: AnyDesk, TeamViewer, ConnectWise
  • - Strong Communication & Documentation

Certification

  • - Microsoft Certified: Azure Fundamentals (AZ-900) - Completed
  • - CompTIA A+ - In Progress
  • - CompTIA Network+ - In Progress
  • - CompTIA Security+ - In Progress
  • - Linux Essentials - In Progress

References

References available upon request.

Timeline

Help Desk Support Specialist

NRTC
11.2024 - 03.2025

Customer Service Representative

Spectrum
01.2022 - 06.2024

Wire Technician

AT&T
05.2020 - 05.2022

Transportation Specialist (88M)

U.S. Army
10.2017 - 05.2019

IT Security and Administration Program -

MyComputerCareer

Bachelor of Business Administration -

Strayer University

Associate of Business Administration -

Strayer University

Certificate - Introduction to Cybersecurity

NC State University

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