Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jaquelin Alcaraz

Conroe,TX

Summary

Dynamic professional with extensive experience in front desk operations and customer service, notably at Doctorsinc. Excelled in medical terminology and insurance verification, enhancing patient experience and streamlining billing processes. Demonstrated exceptional problem-solving abilities and teamwork, significantly improving office efficiency.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Doctorsinc
07.2023 - 01.2025
  • Processed insurance claims and verifications through specialized billing software.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Used electronic health records software to efficiently manage patient information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Receptionist

Woodhaven Village Senior Living
02.2021 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phones promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.

Sales Associate

At Home Decor Superstore
08.2019 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Conroe High School
Conroe, TX
05-2022

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Referral verification
  • Problem-solving
  • Collaboration and teamwork
  • Time management
  • Critical thinking
  • Data entry
  • Patient referral
  • Insurance verification

Languages

Spanish
Native or Bilingual

Certification

  • HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.

Timeline

Medical Receptionist

Doctorsinc
07.2023 - 01.2025

Receptionist

Woodhaven Village Senior Living
02.2021 - 06.2023

Sales Associate

At Home Decor Superstore
08.2019 - 10.2021

High School Diploma -

Conroe High School

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Jaquelin Alcaraz