Jaquelin Casimiro-Ortiz
Summary
Accomplished Certified Pharmacy Technician and Patient Care Coordinator with a proven track record at Fred Meyer and Wallace Medical Concern. Expert in problem-solving and time management, enhancing patient care and satisfaction. Skilled in data entry and active listening, significantly improved service delivery by training staff and streamlining communication processes. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Fred Meyer
05.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Patient Care Coordinator
Wallace Medical Concern
04.2018 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Receptionist
Wallace Medical Concern
10.2015 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Benson Polytechnic High School
Portland, OR06.2013
Skills
- Problem-solving skills
- Time Management
- Telephone skills
- Data Entry
- Organization skills
- Multi-line telephone operation
- Document Management
- Active Listening
- Computer Proficiency
- Follow-up skills
- Call Management
- De-Escalation Techniques
Certification
- CPhT - Certified Pharmacy Technician
- Certified OHA Community Health Worker (CHW) Through 02/2027
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Fred Meyer
05.2022 - Current
Patient Care Coordinator
Wallace Medical Concern
04.2018 - Current
Receptionist
Wallace Medical Concern
10.2015 - 04.2018
High School Diploma -
Benson Polytechnic High School