Jaquelin Flores

• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
• Assisted colleagues in troubleshooting technical issues related to the telephone system, contributing to seamless workflow.
• Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.

Full Time

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Assisted customers with compromised debit cards and issued new credentials.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Part Time 20 Hours

• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers and responded to requests for information.
• Handled customer complaints and concerns
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Handled cash with high accuracy and took care to check bills for fraud.

Full Time

• Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
• Maintained accurate documentation of messages transmitted and received.
• Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
• Completed inspections, followed maintenance schedules and completed repairs.
• Put together and configured antennas, power sources and other equipment to establish communications.
• Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
• Oversaw team of 20 personnel, delivered training and maintained deployability of communications packages.