Jaquelin Gonzalez
Melrose Park,IL
Summary
Hardworking and dedicated individual with a strong background in customer interactions and service solutions. Exceptional organizational skills and the ability to efficiently complete various administrative tasks. Committed to delivering exceptional experiences and ensuring client satisfaction to achieve company goals.
Overview
9
9
years of professional experience
Work History
Supply Chain Operation Specialist
CEVA Logistics Inc.
08.2021 - Current
- Ensuring that the import and export of goods run as smoothly as possible
- Facilitating clearance of goods through customs processes correctly and in a timely manner
- Scheduling pick-ups and drop-offs with the carrier and or shipper
- Communicate with costumer service to ensure timely deliveries
- Establish relationships with customers and resolve any service and delivery concerns
- Track and identify missing shipments
- Create and file paperwork such as BOL's, manifest's, invoices, SLI's, etc
- Completing accurate data entry
- Analyzing and creating inventory, damage and shortage reports
- Review orders and shipments for accuracy and any discrepancy
- Recognizing discrepancies and promptly addressing them for resolution
Floor Manager
Mcdonald's
11.2019 - 02.2021
- Running the floor and positioning staff to areas for the day
- Ensuring that customers are satisfied with their experience by providing excellent customer service
- Monitoring employee performance to ensure that they are meeting company standards for quality and speed of service
- Training new employees to help them become familiar with the operation
- Handling customer complaints and resolving issues to ensure a positive experience
- Maintaining inventory of supplies
- Ensuring that timed sales were being kept under time range daily and working to improve it if need be
Receptionist/ Cashier
Toyota/ BMW
10.2017 - 10.2019
- Receive cash, checks and credit card payments from customers and creating service tickets
- Answer questions about costs and services, print receipts, and issue refunds for customers, as needed
- Answer dealership incoming calls and directing customers to the correct department when inquiring about sales or service
- Take through messages when necessary and directing it to the correct team member
- Work cooperatively with the sales, service, Parts and other internal departments
- Stay up to knowledge of new products, services offered by the dealership and any price changes
- Provide basic information to callers who have general inquires
- Schedule and confirm sales and service appointments
- Sort and file away paper work in a neat and accurate manner
Customer Service Center Representative
Subaru
10.2017 - 10.2019
- Provide professional service to customers via inbound and outbound phone calls, text, and email
- Follow up with customers in regards to recalls, appointment outcomes and service visits
- Accurately logging all customer interactions into System
- Schedule appointments for potential and current customers to meet with a member of the service and or sales team
- Attend to customer needs and proactively educating them about the features and benefits of products and services
- Resolve costumer complaints in a timely and professional manner
- Maintain accurate customer records and updating the customer database regularly
Crew Member
Mcdonald's
09.2015 - 09.2017
- Take customer orders and collect payments correctly and efficiently
- Prepare orders and ensuring that all items are correct
- Help maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit
- Greet customers and thank them for their business as they leave
- Ensure food safety standards are being followed
- Ensure items are well stocked and stock up when running low on supplies
- Resolve customer complaints as necessary
Education
High School Diploma -
West Leyden High School
1000 N Wolf Rd, Northlake, IL 6016405.2019
Skills
- Data entry documentation
- Planning and coordination
- Attention to detail
- Analytical problem-solving
- Time management
- Customer relations
- Microsoft Excel
- Microsoft Outlook
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supply Chain Operation Specialist
CEVA Logistics Inc.
08.2021 - Current
Floor Manager
Mcdonald's
11.2019 - 02.2021
Receptionist/ Cashier
Toyota/ BMW
10.2017 - 10.2019
Customer Service Center Representative
Subaru
10.2017 - 10.2019
Crew Member
Mcdonald's
09.2015 - 09.2017
High School Diploma -
West Leyden High School
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