Summary
Overview
Work History
Education
Skills
Timeline
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JAQUELIN LOZA

Austin,TX

Summary

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Overview

3
3
years of professional experience

Work History

Customer Relations

Bull & Bowl
05.2023 - 02.2024
  • Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
  • Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
  • Collaborated with other teams to resolve complex issues affecting multiple customers, resulting in increased satisfaction levels.
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.

Receptionist (part-time)

LT Financial Consulting, LLC
03.2022 - 01.2024
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Customer Relations Representatives

Santa Rita Tex-Mex Catina
11.2021 - 04.2023
  • Collaborated with cross-functional teams to develop new strategies for enhancing the customer experience.
  • Coordinated with multiple departments to address complex customer issues efficiently and effectively.
  • Assisted in creating promotional materials aimed at engaging prospective clients while highlighting unique advantages of company's menu selections.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Exceeded performance targets with consistent delivery of high-quality service to clients.
  • Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Improved company reputation through attentive listening, understanding, and addressing customer needs effectively.
  • Spearheaded initiatives that led to a decrease in customer complaints while increasing overall satisfaction rates.

Customer Relations Representative

Kalahari Resorts & Conventions
02.2021 - 08.2022
  • Monitored overall trends in customer satisfaction levels utilizing data-driven analysis tools.
  • Coordinated with multiple departments to address complex customer issues efficiently and effectively.
  • Utilized CRM systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning.
  • Collaborated with cross-functional teams to develop new strategies for enhancing the customer experience.
  • Exceeded performance targets with consistent delivery of high-quality service to clients.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
  • Assisted with Call Center Scheduling, assisting clients with reservations.

Education

Real Estate School

AceableAgent
Online
06.2025

High School Diploma -

Conally High School
Austin, Texas
06.2021

Skills

  • Proficient in Microsoft
  • Sales proficiency
  • Schedule Management
  • Customer Relations
  • Training and mentoring
  • Feedback collection
  • Account Updates

Timeline

Customer Relations

Bull & Bowl
05.2023 - 02.2024

Receptionist (part-time)

LT Financial Consulting, LLC
03.2022 - 01.2024

Customer Relations Representatives

Santa Rita Tex-Mex Catina
11.2021 - 04.2023

Customer Relations Representative

Kalahari Resorts & Conventions
02.2021 - 08.2022

Real Estate School

AceableAgent

High School Diploma -

Conally High School

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JAQUELIN LOZA