Jaquelin Negrete
Houston,TX
Overview
7
7
years of professional experience
Work History
Business Premier Digital
JPMorgan Chase
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
Business Online Technical Support
JPMorgan Chase
03.2023 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced clients satisfaction by promptly addressing and resolving technical issues through online support channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced clients loyalty by offering personalized solutions tailored to their business needs.
Consumer Online Technical Support
JPMorgan Chase
12.2021 - 03.2023
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations on technology solutions that met client needs best.
Retail Customer Service Specialist
JPMorgan Chase
02.2018 - 12.2021
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Received inbound calls within telephone banking for clients needing assistance with depository accounts.
- Adhere to performance goals for client surveys, quality impacts, policy and procedure compliance, and productivity metrics.
Education
High School Diploma -
McArthur High School
Houston, TX06.2017
Projects
- Switchboard Project
- Peer Coaching allowed me to assist new employees with training, sharing best practices for handling difficult situations and achieving
- Recertification's on Chase Answers allowed me to help improve up to date articles we use on a daily basis.
Languages
Spanish
Timeline
Business Premier Digital
JPMorgan Chase
06.2024 - Current
Business Online Technical Support
JPMorgan Chase
03.2023 - 06.2024
Consumer Online Technical Support
JPMorgan Chase
12.2021 - 03.2023
Retail Customer Service Specialist
JPMorgan Chase
02.2018 - 12.2021
High School Diploma -
McArthur High School