Jaquelin Terrones
Sioux City,IA
Summary
Results-driven professional with extensive experience in quality assurance, customer service, and operations. Skilled in technical troubleshooting and software proficiency. Committed to contributing to team success and driving operational excellence through innovative solutions and effective collaboration.
Overview
1
1
Language
10
10
years of professional experience
Work History
Operator
American Natural Processors
Sioux City, Iowa
07.2023 - 01.2026
- Monitored and adjusted machine operations to maintain product quality.
- Conducted quality control checks throughout production to verify adherence to product specifications.
- Operated multiple workstations to meet production demands and support workforce flexibility.
- Completed production tasks on time to ensure deadlines were met.
Customer Service Representative
XPO
Sioux City, Iowa
07.2020 - 07.2023
- Managed a high volume of customer calls with professionalism and empathy., ensuring professionalism and empathy in every interaction.
- Demonstrated exceptional verbal and written communication skills to elevate customer interactions.
- Built strong customer relationships through regular engagement, improving satisfaction and loyalty.
- Collaborated with team members to enhance service delivery, resulting in faster response times.
- Managed customer accounts utilizing core proprietary systems for seamless operation.
- Provided customers with accurate quotes to facilitate informed purchasing decisions. to assist customers in making informed decisions.
Front Desk
Hampton Inn & Suites
Sioux City, IA
01.2016 - 05.2018
- Managed front desk operations while fostering a welcoming environment that contributed to positive guest interactions.
- Greeted guests and facilitated seamless check-ins and check-outs for enhanced guest experience.
- Ensured high levels of guest satisfaction through effective communication.
- Actively listened to guest complaints and resolved issues promptly to ensure satisfaction.
- Handled room key issues, ensuring smooth access for guests.
- Coordinated with housekeeping and maintenance for special requests.
- Processed payments and reservations to maintain accurate billing records.
Education
GED -
Wester Iowa Tech
Sioux City,IA05-2016
Skills
- Machine setup
- Quality assurance
- Workflow coordination
- Equipment oversight
- Process improvement
- Inventory control
Languages
Spanish
Native/ Bilingual
Timeline
Operator
American Natural Processors
07.2023 - 01.2026
Customer Service Representative
XPO
07.2020 - 07.2023
Front Desk
Hampton Inn & Suites
01.2016 - 05.2018
GED -
Wester Iowa Tech