Jaquelin Zaragoza Rodriguez
Long Beach,CA
Summary
Friendly and reliable with over 6 years of experience in customer service. Currently pursuing an A.A in Child Development and seeking an administrative or leasing role to grow professionally while continuing my education. I bring strong organizational skills, adaptability, and excellent communication, with a focus on creating positive experiences.
Overview
6
6
years of professional experience
Work History
Associate
Yogurtland
Lynwood, USA
03.2024 - Current
- Delivered excellent customer service by quickly identifying and resolving issues with a positive attitude.
- Ensured health and safety protocols are met while sanitizing yogurt machines and equipment for regular customer safety.
- Managed register operations, processed payments, and closed out sales accurately.
Shift Supervisor
7 Leaves Cafe
Lynwood, USA
06.2023 - 01.2024
- Supervised store operations and shift scheduling for 6+ team members.
- Counted cash on hand at shift change and closing to determine shortages or overages, and prepared bank deposit statements.
- Maintained inventory and ensured cleanliness in line with health codes.
- Crafted a wide range of coffee and tea beverages to standards with attention to detail to the customer's preferences.
Shift Supervisor
Starbucks
San Jose, USA
02.2021 - 04.2023
- Served as the point of contact for customer concerns, de-escalated issues, and ensured customer satisfaction while managing floor operations.
- Demonstrated strong leadership and organizational skills by efficiently completing opening and closing duties.
- Maintained strict adherence to company safety protocols, policies, and regulatory standards, prioritizing a safe and secure workplace for all employees.
- Trained new team members on communication, workflow, and beverage crafting.
Crew Member
Trader Joe's
Campbell, USA
03.2019 - 11.2020
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Restocked, rotated, and displayed inventory with attention to detail.
Education
Associate of Arts and Sciences - Child Development
Long Beach City College
Long Beach, CA05-2027
High School -
Del Mar High School
Campbell, CA06.2020
Skills
- Customer service/Interpersonal skills
- Microsoft Office Suite
- Management Experience
- Time Management & Attention to Detail
- Quick Learner
- Inventory management & POS Systems
- Conflict resolution
Languages
Spanish
Professional
Timeline
Associate
Yogurtland
03.2024 - Current
Shift Supervisor
7 Leaves Cafe
06.2023 - 01.2024
Shift Supervisor
Starbucks
02.2021 - 04.2023
Crew Member
Trader Joe's
03.2019 - 11.2020
Associate of Arts and Sciences - Child Development
Long Beach City College
High School -
Del Mar High School