Jaquelin Altamirano Cuevas
Federal Way,WA
Summary
A dedicated professional at Microsoft, known for strong attention to detail and critical thinking. Demonstrated ability to excel in dynamic environments, consistently learning and adapting to improve team productivity and customer satisfaction. Skilled in Microsoft Excel and customer service, blending technical skills with effective interpersonal communication to achieve impactful outcomes.
Overview
5
5
years of professional experience
Work History
Distribution Lab Tech
Microsoft
09.2024 - Current
- Responsible for monitoring and confirming the receipt of shipments containing highly confidential prototype devices.
- Collaborating with Build PMs to distribute prototype devices to various engineering teams and individuals within the Surface organization.
- Skilled in utilizing database tracking software, barcode scanners, and Microsoft Excel to manage device inventory.
- Conducting routine audits of tracking data and verifying the whereabouts of prototypes.
- Performing software imaging on prototype devices, ensuring they are loaded with specific software builds and firmware.
- Managing the disposal and recycling of obsolete prototypes.
Salesperson
LA Fitness
07.2024 - 09.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Style Consultant
Target
05.2023 - 07.2024
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Curbside Shopper
HEB Grocery Store
08.2021 - 04.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Cashier
HEB Grocery Store
03.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Certificate Of Technical Studies - IT Helpdesk/Desktop
Seattle Central Community College
Seattle, WASkills
- Attention to detail
- Time management
- Excel
- Customer service
- Outlook
- Data Entry
- Multitasking and organization
- Microsoft teams
- Critical Thinking
- Adaptability and continuous learning
Languages
Spanish
English
Timeline
Distribution Lab Tech
Microsoft
09.2024 - Current
Salesperson
LA Fitness
07.2024 - 09.2024
Style Consultant
Target
05.2023 - 07.2024
Curbside Shopper
HEB Grocery Store
08.2021 - 04.2023
Cashier
HEB Grocery Store
03.2020 - 08.2021
Certificate Of Technical Studies - IT Helpdesk/Desktop
Seattle Central Community College
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