JA QUELINE ALVAREZ
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Little Treasures Autistic Children
03.2018 - 09.2021
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responsible for contacting medical providers on behalf of clients and responsible for routine check-ins to ensure that clients were attending therapy and daily living skills
Assisting Store Manager
Toys R Us
06.2013 - 10.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Child Care Provider
11.2011 - 04.2013
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Taught children to organize toys, wash hands and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
High School Diploma -
George Westinghouse
New York, NY09.2004
Skills
- communication and motivation
- Customer Service
- Excel Spreadsheets
- Document Retrieval
- Program File Distribution
- Advanced MS Office Suite Knowledge
- Records Management
Languages
Spanish
Timeline
Administrative Assistant
Little Treasures Autistic Children
03.2018 - 09.2021
Assisting Store Manager
Toys R Us
06.2013 - 10.2018
Child Care Provider
11.2011 - 04.2013
High School Diploma -
George Westinghouse
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