Jaqueline Bustos
Houston
Summary
Dynamic Shift Leader Manager and Assistant Manager at Wingstop, adept in team management and inventory control. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant reductions in stock discrepancies. Known for exceptional mentoring abilities and leveraging computer skills for operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wingstop
11.2022 - 12.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Leader Manager
Wingstop Restaurant
01.2022 - 11.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Cashier/cook
Papa Genos
04.2019 - 12.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Heights High School
Houston Texas 06.2017
Skills
- Team management
- Employee training
- Cash handling
- Opening and closing procedures
- Accurate money handling
- Energetic and enthusiastic
- Decision-making
- Flexible schedule
- Inventory control
- Computer skills
- Inventory management software
Certification
Texas managers food handlers
Timeline
Assistant Manager
Wingstop
11.2022 - 12.2024
Shift Leader Manager
Wingstop Restaurant
01.2022 - 11.2022
Cashier/cook
Papa Genos
04.2019 - 12.2019
Heights High School