Jaqueline Cleofas Alvarez
Fremont,CA
Summary
Committed and self-motivated candidate with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Has a passion for managing multiple priorities and projects with a positive attitude. Committed to continuously learning, analyzing and applying applicable rules, regulations and policies in my position.
Overview
9
9
years of professional experience
Work History
Police Records Specialist
Fremont Police Department
Fremont, CA
06.2022 - Current
- Assisted management in creating official training modules for our Records unit that helped implement training pay for assigned trainers
- Trained staff on Records procedures and in the use of various computer database systems
- Reviewed case files for accuracy prior to submitting them to court or other law enforcement agencies.
- Processed incoming paperwork such as arrest warrants, subpoenas, and affidavits of complaint.
- Maintained and updated different subpoena calendar outlook proxies and monitored calendar invite responses to track attendance.
- Responded promptly to public requests for copies of police reports via email, in-person or phone calls.
- Maintained and updated police records in accordance with departmental policies and procedures.
- Processed requests for background checks on individuals and organizations.
- Provided assistance to law enforcement personnel with administrative tasks related to investigations.
Acting Police Records Supervisor
Fremont Police Department
10.2023 - 11.2023
- Supervised a staff of 4 Records Specialists and 3 Records Assistants
- Optimized personnel coverage by preparing work schedules based on staff availability.
- Provided guidance and direction to staff regarding job duties and responsibilities.
- Collaborated with the Records manager with the processing of PRA Requests
911 Emergency Dispatcher
Fremont Police Department
Fremont, CA
06.2021 - 05.2022
- Received over 850 911 and non-emergency calls per day to dispatch calls to appropriate agencies and officers on duty
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
- Provided administrative support to officer's out on the field while operating our agency's backup channel.
- Automated document flow by ensuring warrant entries, stolen vehicle reports and other documents were maintained with 100% accuracy
- Handled private and confidential information in compliance with the department's policies and procedures.
- Coordinated activities between multiple agencies during emergency situations.
Kitchen Design Specialist
The Home Depot
Chico, CA
01.2016 - 05.2021
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Created, maintained and updated over 192 permanent project files yearly maintaining customer profile information detailed and accurate
- Upheld privacy and security requirements established by the Home Depot regulatory agencies
- Addressed customer service inquires quickly and accurately
- Utilized excellent customer service to schedule and coordinate over 20 appointments weekly via phone or email
- Assisted with onboarding and training of new hires in my department
- Assisted our HR team with new hire orientation to familiarize new employees with policies, procedures, and company culture.
Specialty Sales Associate
The Home Depot
San Jose, CA
06.2015 - 08.2015
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Answered customer's questions and addressed problems and complaints in person and via phone or email
- Maintained confidential, thorough customer records, updating information promptly and regularly
- Participated in quarterly benefit workshop and presented to new hires Home Depot exclusive benefits.
Education
Bachelor of Arts - Criminal Justice
California State University
Skills
- Policy and procedure adherence
- Documentation and recordkeeping
- Interpersonal communication skills
- Complex problem-solving
- Confidentiality and data protection
- Conflict resolution techniques
- Workflow Optimization
- Teamwork and Collaboration
- Microsoft Windows and Teams
Languages
Spanish
Native/ Bilingual
Timeline
Acting Police Records Supervisor
Fremont Police Department
10.2023 - 11.2023
Police Records Specialist
Fremont Police Department
06.2022 - Current
911 Emergency Dispatcher
Fremont Police Department
06.2021 - 05.2022
Kitchen Design Specialist
The Home Depot
01.2016 - 05.2021
Specialty Sales Associate
The Home Depot
06.2015 - 08.2015
Bachelor of Arts - Criminal Justice
California State University
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