Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaqueline Davila

Houston

Summary

Dynamic Branch Manager at World Finance with a proven track record in enhancing production rates through effective team leadership and conflict resolution. Skilled in the loan process and relationship management, I excel in driving sales and ensuring customer satisfaction while maintaining compliance and operational efficiency.

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Branch Manager

World Finance
02.2018 - 11.2023
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and coaching employees on company protocol.
  • Maintained friendly and professional customer interactions.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Developed strategic plans for day-to-day financial operations.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.

Cashier

Luby's Cafeteria
06.2015 - 04.2018
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Addressed and handled customer complaints in polite and professional manner.

Education

Engineering

Hastings High School
Houston, TX
05-2016

Skills

  • FHA loan process background
  • Business development expertise
  • Excels in team leadership
  • Relationship building and management
  • Cash handling expertise
  • Sales professional
  • Relationship management
  • Multi-tasking
  • Excellent work ethic
  • Community relations
  • Decision-making
  • Loans
  • Customer relationships
  • Accounts payable
  • Dependable
  • Knowledge of equifax application engine
  • Attention to detail
  • Multilingual in [English & Spanish]
  • Excellent communication skills
  • Team player
  • Financial services
  • Reliable
  • Verbal/written communication
  • Conflict resolution
  • Excellent time management skills
  • Work prioritization
  • Friendly

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Branch Manager

World Finance
02.2018 - 11.2023

Cashier

Luby's Cafeteria
06.2015 - 04.2018

Engineering

Hastings High School