Jaqueline De Avila Avila
Pueblo West,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Albertsons
Pueblo, CO
06.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Maintained accurate records for all financial transactions.
- Accurately completed customer transactions, including money transfers, payments and currency exchanges.
Education
High School Diploma -
Goal Acadamy
Pueblo, CO05-2021
Skills
- Data Entry
- Call Management
- Paperwork Processing
- Product Knowledge
- Bilingual
- Payment Processing
- Refund Processing
- Customer Support
- Payment Collection
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Albertsons
06.2021 - Current
High School Diploma -
Goal Acadamy