Jaqueline Delatorre Alvarez
Katy,Texas
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
7
7
years of professional experience
Work History
Pace Setter and Customer Associate
Target
04.2022 - Current
- Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
- Liaised with other departments, fostering strong communication channels for seamless operations.
- Collaborated with team members to optimize production schedules and meet deadlines.
- Contributed to cost reduction initiatives by identifying areas of improvement within the setup process.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area, fulfillment and any area in shortage.
Academy Sports + Outdoors/ Apparel Associate
23155 Katy Fwy
08.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
Q / Sales Associate
Katy Mills Mall
06.2017 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Greeted customers and helped with product questions, selections, and purchases.
Education
BBA - Accounting And Business Management
Lone Star Community College
Houston, TX12.2026
Morton Ranch High School
Katy, Tx05.2018
Skills
- Fluent in English and Spanish
- Leadership Experience
- Proficient skill set in Word, PowerPoint, and Excel
- Operations Management
- Policies and Procedures
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Customer Relations
- Multitasking and Organization
Timeline
Pace Setter and Customer Associate
Target
04.2022 - Current
Academy Sports + Outdoors/ Apparel Associate
23155 Katy Fwy
08.2018 - 02.2021
Q / Sales Associate
Katy Mills Mall
06.2017 - 10.2017
BBA - Accounting And Business Management
Lone Star Community College
Morton Ranch High School