Jaqueline Dillman
Penfield,New York
Summary
Pioneered defect-free enhancement projects in complex user environments Identified 20% of 1,200 defects on a 10-person team – exceptional work ethic Highly effective Team Lead in a variety of functions – seamlessly assumed Business Analyst and Project Manager Roles in addition to testing & quality while coworkers on 6-week vacations. Consistently recognized for delivering complex, high-volume projects on time with exceptional quality. BS –Applied Science & Technology, RIT, Certified SCRUM Master
Overview
24
24
years of professional experience
1
1
Certification
Work History
Software Quality Engineer
Harris Corporation
Rochester, NY
06.2016 - Current
- Test Automation with Cucumber/Appium/Ruby with use of page object model
- Test of mobile and web-based applications for GUI, functional and technical errors on iOS, Android, and Windows platforms
- Most recent Android release: found 124 of 146 total defects
- Currently sole test engineer for Android, iOS and Windows Client application for Public Safety
- Targeted regression testing of maintenance releases, thorough regression testing coinciding with each production release
- Application cross talk compatibility with radio and console hardware, software
- Bluetooth testing
- Mobile testing tools include Wireshark for network packet tracing, putty scripting for server management
- Validation and verification of defects
- Identification, documentation for patch and major release bugs
- Test case creation for new features traceable to use cases, maintenance of existing test cases
- Video support for customers to display software fix/change
- Enhancement proposals
- Use of Clear Quest, HP QC, SharePoint, Word, Excel, PowerPoint, for test case documents, bug reporting and tracking, device inventory, general documentation and presentation
- Lead effort to identify new vendor for test automation including dedicated phones and test metrics
- Identification of Jira friendly replacement of HP QC
- Test plan creation
- Test report summary.
Software Quality Engineer
Ortho Clinical Diagnostics
Rochester, NY
08.2014 - 03.2016
- Integrating phases of the SDLC; performed verification and validation for Immunohematology instruments used outside North America
- This included a new printer, monitor, image capture cards, new version of main application and new add-on feature software
- Checked requirements documentation, created test cases, reviewing test cases and gaining approvals from stake holders
- Identified needed test resources, executed tests, wrote test summary, and catalogued all documentation of test data and images in notebook form for FDA review
- Commenced change order documentation for the rest of the organization to initiate the change process
- Performed data analysis, error tracking, image transfer support for large scale internal and external trade trial.
Lead Software Quality Analyst
Envisage Information Systems
Ithaca, NY
06.2011 - 03.2014
- Delivered the companies first two defect-free projects
- Established comprehensive software verification validation testing for TIAA-CREF communications, ensuring accurate correspondence in retirement plan changes serving universities and hospitals throughout the U.S
- Conducted root cause analysis for process improvement: FMEA, Change Analysis, Events, Causal Factors
- Defect reporting including pertinent sections of log files and SQL query results displaying table contents provided to technical staff
- Formulated black box specification-based testing of new components, system integration
- RTVM high-level test case development with bi-directional traceability from product design, use cases
- Created test cases, test suites, test summaries for enhancements, Junit test, and regression Testing operations include web services with SoapUI, Oracle SQL Developer; SQL database query, WinSCP file processor, Support Flow, Folio (Fabasoft) agile and defect reporting, Jenkins, Putty (Linux on Oracle), MS Office such as Word, Excel, Outlook, Power Point, Access, Front Page, MS Project
- Use of SQL to query database for result verification purposes
- Performance testing with large files, capturing data from log files for performance development team review
- Transitioned from RAD methodology on the web-based GUI to Scrum / Agile team for back-end testing
- Acting backup Scrum Master for vertical team
- Backup BA for enhancement requirement meetings developing user stories for 8 weeks each year
- Automation of completed enhancements and regression testing: Selenium and JUnit java script
- Facilitated the on-boarding process by training / mentoring new testers
- Trained new and offshore developers (Pakistan) in QA methodologies
- Trained offshore (India) QA manager and lead testers, coordinated testing and reporting of defects found by that team
- Provided new test cases and updated test cases for regression testing for Congruent (Partner in India).
Lead Software QA Analyst
Carestream
Rochester, NY
01.2000 - 01.2010
- Responsible for exploratory, integration, regression, and functional testing of all digital radiography software and hardware, supervised a crew of 6-9 technicians for QA and reliability testing (DR5100, 7100, 9000 and 7500) for B and C shifts
- Work included GUI installation and test, embedded installation and test, and hardware test
- Wrote new test cases and edited existing cases through ongoing product enhancements
- Analysis, reporting, and demonstration of software problems; provided daily reports to engineering with screen shots, log files, and problem descriptions
- Provided cross-platform validation of defects in daily reporting
- Clustered machines and supervised performance testing of machine groups and cross – platform performance
- Facilitated weekly meetings with Shanghai QA team to discuss defects, environmental issues, test case content, schedule, and workload issues
- Lead requirements review meetings tracing use cases to code, published a summary review for each meeting to fulfill CMM level 2 Automation of regression testing with Silk Test and Test Partner using VB script
- Provided reliability confirmation by observation at customer site
- On-site monitoring user acceptance in Philadelphia, Charleston, and Syracuse
- Defect verification and validation recordings in Clear Quest, HP Quality Center
- Use of Minitab for data review.
Education
B.S - Applied Science and Technology
Rochester Institute of Technology
01.2010
Skills
- Scrum / Agile; Scrum Master Certified
- Analysis; Beyond Compare, SQL query
- Defect reporting-Clear Quest, Support Flow, Folio, GIT, SQL query
- Test Case creation-Word, Excel, HP Quality Center
- Cucumber/Gherkin/Appium/Ruby for mobile Test Complete, Selenium IDE, Silk Test, (intermediate level)
Certification
Certified Scrum Master, # 000320131, 04/01/14
Additional Education
- A.A.S, Accounting, St John Fisher College, Rochester, NY
- A.A.S, Medical Laboratory Technology, Monroe Community College, Rochester, NY
Coursework
Microsoft Certified Solutions Developer (MCSD) VB4, VB5, VB6, Architecture, HTML, Web design, SQL, FrontPage, Access, Adobe Flash programming
Timeline
Software Quality Engineer
Harris Corporation
06.2016 - Current
Software Quality Engineer
Ortho Clinical Diagnostics
08.2014 - 03.2016
Lead Software Quality Analyst
Envisage Information Systems
06.2011 - 03.2014
Lead Software QA Analyst
Carestream
01.2000 - 01.2010
B.S - Applied Science and Technology
Rochester Institute of Technology