Jaqueline Fernandez
Houston,TX
Summary
Hardworking and passionate with strong organizational skills eager to secure entry-level Psychiatric Technician position. Offering excellent rapport-building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards.
Overview
11
11
years of professional experience
Work History
Interpreter
Cole Pediatric Therapy
09.2020 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Supervisor, Worksite Premium Dept.
ManhattanLife
06.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Case Manager
Roxell Richards Law Firm
08.2016 - 05.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Receptionist
Christus Health
05.2014 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor of Arts - Psychology
University of Texas
TX01-2026
Associate of Arts - Finance
San Jacinto College
Houston, TX01-2019
Skills
- Problem-solving abilities
- Reliability
- Detail-orientated
- Patient confidentiality
- First Aid/CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interpreter
Cole Pediatric Therapy
09.2020 - Current
Supervisor, Worksite Premium Dept.
ManhattanLife
06.2017 - Current
Case Manager
Roxell Richards Law Firm
08.2016 - 05.2017
Receptionist
Christus Health
05.2014 - 09.2016
Bachelor of Arts - Psychology
University of Texas
Associate of Arts - Finance
San Jacinto College
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