Jaqueline Frizzell

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
• Increased sales through effective upselling techniques and recommending appropriate menu items.
• Served customers quickly and efficiently
• Cleaned counters, machines, utensils, and seating areas daily.
• Restocked and organized merchandise in front lanes.

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• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Managed calls, directing guests to appropriate departments and services.
• Oversaw and organized calendar to schedule reservations and monitor cancellations.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Supported waitstaff during peak hours, reducing wait times and improving service efficiency.