Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaqueline Leon

Bakersfield,CA

Summary

Dynamic leader with proven expertise in operations leadership and customer complaint handling, honed across roles at on the Go and 99 Cents Only. Excelled in shift oversight and team training, significantly enhancing customer satisfaction and repeat business. Skilled in cash handling and security, consistently maintaining high accuracy levels.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

5
5
years of professional experience

Work History

Cashier Manager

on the Go
09.2022 - 09.2024
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

Host

Dennys Corp
11.2021 - 08.2022
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Cashier

99 Cents Only
09.2019 - 08.2020
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Golden Valley High School
Bakersfield, CA
06-2018

Skills

  • Shift oversight
  • Operations leadership
  • Point of sale systems
  • Customer complaint handling
  • Store opening and closing procedures
  • Sales monitoring
  • Cash handling expertise
  • Vendor coordination
  • Front-end merchandising
  • Team training and development
  • Cash handling and management
  • Cash handling and security
  • Time tracking

Timeline

Cashier Manager

on the Go
09.2022 - 09.2024

Host

Dennys Corp
11.2021 - 08.2022

Cashier

99 Cents Only
09.2019 - 08.2020

High School Diploma -

Golden Valley High School

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Jaqueline Leon