Jaqueline Lopez
Aurora,Co
Summary
Offer strong organizational skills and being ready to learn and develop myself in any and all fast-paced environments.
Giving blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in whatever role needed.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Overview
12
12
years of professional experience
Work History
Transporter/Lead
Fleetlogix
03.2023 - Current
- Driver, vacuuming cars, parking cars, moving cars
- Coordinated with team members to make sure all operations are going smooth.
- Conducted vehicle inspections regularly to ensure operational readiness.
- Organized delivery of VIP customer vehicles in a fast and efficient manner.
- Assisted in training new team members on how the operation runs.
- Enhanced customer satisfaction with reliable and courteous service.
- Handled special delivery requests to meet customer needs.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the work process.
- Enhanced customer satisfaction by providing timely and efficient work on delivering the cars that was needed.
Back-Office Assistant
Auto Mart USA
09.2022 - 01.2023
- Answering calls, making appointments, calling banks, making refunds, canceling warrants, receptionist, collecting payments, redirecting costumers/calls
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Responded to inquiries from callers seeking information.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Store Associate
Big Lots
12.2016 - 02.2017
- Worked the register, night shift, and closing routine
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Manager
Taco Bell
06.2013 - 01.2016
- Night manager, talked to costumers if orders were messed up, took orders, made food, did inventory, helped at other stores if short staffed
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Rangeview High School
Aurora, CO05.2014
Skills
- Bilingual (English and Spanish)
- Patience
- Fast Learner
- Multitasking
- Organizational Skills
- Punctuality
- Leadership
- Customer interaction
- Safety protocols
- Inventory control
- Client communication
- Problem solving
- Fleet management
Languages
Spanish
Native or Bilingual
Timeline
Transporter/Lead
Fleetlogix
03.2023 - Current
Back-Office Assistant
Auto Mart USA
09.2022 - 01.2023
Store Associate
Big Lots
12.2016 - 02.2017
Manager
Taco Bell
06.2013 - 01.2016
High School Diploma -
Rangeview High School
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