Jaqueline Luna Gamez
Summary
Multifaceted professional with a Master of Education, a Cleared California Teaching Credential, and a diverse background in instructional leadership, customer service, and frontline operations. Demonstrated success in designing and delivering data-driven professional development, coaching teams, and driving measurable growth in educational settings. Former Customer Service Supervisor at Burlington, Cashier at Sephora, and Teller at Chase Bank, offering deep experience in client engagement, operational excellence, and cross-functional teamwork. Adept at navigating credentialing systems, supporting talent development, and fostering inclusive learning environments. Passionate about equity, leadership, and building scalable systems that empower both individuals and organizations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Grade Level Lead
Rocketship Public Schools
07.2019 - Current
- Led grade-level meetings to align curriculum and instructional strategies among teaching staff.
- Developed and implemented assessment tools to evaluate student performance and learning outcomes.
- Coordinated professional development opportunities for teachers, enhancing instructional practices and student engagement.
- Analyzed student achievement data to identify trends and inform strategic planning for academic interventions.
- Mentored new teachers, providing guidance on classroom management and effective teaching methodologies.
- Facilitated communication between administration and grade-level teams to ensure alignment with school goals.
- Communicated effectively with colleagues to ensure consistent expectations and curriculum pacing, resulting in a better overall learning experience for students.
- Streamlined curriculum across grade levels, ensuring consistency in learning objectives and instructional methods.
- Led professional development sessions on topics relevant to grade-level instruction, contributing to overall teacher growth and effectiveness.
Corps Member
Teach For America
06.2019 - 06.2021
- Taught in underserved communities with a focus on literacy, numeracy, and SEL.
- Created an inclusive, identity-affirming classroom environment.
- Collaborated on school-wide initiatives and curriculum development.
Customer Service Supervisor
Burlington
08.2015 - 08.2017
- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Trained and mentored new staff on company policies and service protocols.
- Resolved customer complaints efficiently, enhancing overall customer experience.
- Implemented process improvements that increased team productivity and effectiveness.
- Developed training materials that improved onboarding processes for new employees.
- Coached employees through day-to-day work and complex problems.
Peer Tutor
Gavilan College
09.2015 - 05.2017
- Facilitated peer learning sessions to enhance understanding of complex subjects.
- Developed personalized study plans tailored to individual student needs.
- Mentored students in effective study techniques and time management skills.
- Organized group study activities to promote collaborative learning experiences.
- Implemented strategies to engage students and foster a positive learning environment.
- Helped fellow students prepare for quizzes and examinations.
- Advised on academic resources and tools to improve student performance.
Education
Master of Arts - Education
National University
La Jolla, CA01.2022
Bachelor of Arts - Psychology & Sociology, Minor in Applied Psychology
University of California, Santa Barbara
Santa Barbara, CA01.2019
Associate of Arts - Psychology
Gavilan College
Gilroy, CA01.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Computer skills
- Organizational skills
- Problem resolution
- Critical thinking
- Multitasking Abilities
- Time management
Accomplishments
- Supervised team of 20 staff members.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
- Designed and conducted a well-received professional development workshop for Rocketship Los Suenos staff in 2024.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles.
Certification
- Multiple Subjects Teaching Credential
- Credential ID: 240154869 | Issued: 2023-06 | Expires: 2029-07
Awards
College-Ready Math Goal Award (70%), Rocketship, 2024–2025
71% Student Growth Achievement Award, Rocketship, 2023–2024
Tiered Growth Goal Achievement (45%), Rocketship, 2023–2024
Affiliations
- Grade-Level Lead, Rocketship Public Schools
- Equity & Inclusion Advocate, Teach For America
- Rising Leaders Program Participant, Rocketship Public Schools
Languages
Spanish
Native or Bilingual
French
Professional Working
Timeline
Grade Level Lead
Rocketship Public Schools
07.2019 - Current
Corps Member
Teach For America
06.2019 - 06.2021
Peer Tutor
Gavilan College
09.2015 - 05.2017
Customer Service Supervisor
Burlington
08.2015 - 08.2017
Master of Arts - Education
National University
Bachelor of Arts - Psychology & Sociology, Minor in Applied Psychology
University of California, Santa Barbara
Associate of Arts - Psychology
Gavilan College
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