Jaqueline Medellin
Arlington,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and loyalty at RED RIVER STOP. Excelled in workforce management and customer relationship management, boosting team performance through effective training and development. Skilled in data analysis and conflict resolution, achieving significant improvements in operational efficiency. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MANAGER
RED RIVER STOP
Gainesville, TX
01.2022 - 02.2025
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Performed basic bookkeeping tasks including preparing bank deposits.
- Managed bank deposits and posted cash receipts into accounting system.
CASHIER, SUPERVISOR
Chervon Gas Station
FORT WORTH , TX
08.2019 - 12.2021
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Greeted customers and responded to requests for information.
Janitor
Oriental Services
Fort Worth, TX
04.2019 - 07.2019
- Sweep, mop and vacuum floors of all areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
CASHIER AND WAITRESS
TORTILLERIA SUPER SABROSA
FORT WORTH , TX
03.2019 - 05.2019
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
SUPERVISOR
AMERICA CINEMAS
FORT WORTH , TX
02.2017 - 02.2019
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies and procedures.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
GED -
O.D WYATT HIGH SCHOOL
Fort Worth, TX06-2018
Skills
- Sales techniques
- Data analysis
- Workforce management
- Staff training and development
- Customer relationship management (CRM)
- Recruiting and interviewing
- Conflict resolution
- Documentation and reporting
- Decision-making
- Customer service
- Schedule preparation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- TABC CERTIFICATE
References
References available upon request.
Timeline
MANAGER
RED RIVER STOP
01.2022 - 02.2025
CASHIER, SUPERVISOR
Chervon Gas Station
08.2019 - 12.2021
Janitor
Oriental Services
04.2019 - 07.2019
CASHIER AND WAITRESS
TORTILLERIA SUPER SABROSA
03.2019 - 05.2019
SUPERVISOR
AMERICA CINEMAS
02.2017 - 02.2019
GED -
O.D WYATT HIGH SCHOOL
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