Jaqueline Mercado

Working at Travis packing and setting orders to ship them around the country, working together with UPS, prioritizing the integrity of the products shipped by following the packing and shipping standards of the materials to met the customer satisfaction.

• Improved shipping efficiency by streamlining packing and labeling processes.
• Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
• Packaged and prepared products such as remotes, cables or even a glasses and screens, to prepare them for shipping, adhering to packaging protocols utilizing sealing tools, postage meters.
• Maintained a clean and organized workspace, sorting the materials and putting them on the shelves using a palletjacks ans laders.
• Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.

Working here I have learned and strengthened my time management skills, work well with teammates and maintained excellent customer service even during busy hours, always following the procedures, guidelines and policies of the store.

• Take orders in the drive thru, front counter and setting up online orders using POS systems properly
• Managing many customers simultaneously during peak hours I gained effective time management and multi-tasking skills
• Process payments such as cash, debit and credit cards
• Assist management with opening and closing duties, cash counting and training of new hires
• I also work in the kitchen, based on business needs, makings meals and preparations
• Keep the entire store clean, sanitary and presentable according with the procedures.

I gained a lot experience in customer service while understanding and prioritizing the services they needed. And I also learned how to manage a laundry mat.

• Front desk greeting and receiving customers in a professional manner, giving recommendations about the services that we offer
• Helped to maintain the cleanliness and sanitization of the store, restrooms & laundry area
• General tasks such as mopping and dusting, removing lint from dryers & take the trash out, etc
• Organize, sort and restock all types of necessary products like: detergent, fabric softener, dryer sheets, etc
• Wash, dry, fold and pack orders for delivery according to customer needs and sale of laundry products

Working at ISS I understood how important it is to have a clean, orderly and well-maintained work environment, prioritizing the health, hygiene and safety of all workers.

• Good experience with using properly cleaning equipment and chemical solutions.
• General and detailed cleaning of a building and restocking of necessary supplies to different areas such as bathrooms, kitchens, breakrooms, offices, conference rooms, and even special tasks in manufacturing and shipping areas.
• Sanitization and disinfection of common and shared areas.
• Remove and separate garbage, recycling bins, compost, cardboard and foam and put them in their designated areas.
• Mopping and vacuuming floors, dusting and wiping surfaces with high attention to detail.
• Organize and clean janitorial closets, control inventory by supplying with new products and removing expired ones.
• New hire training and mentorship when needed and Inventory control of janitorial items and supplies

While I was in this job, I learned how important it is to work as a team, listen to others and to contribute ideas demonstrating cooperation and support to make the work easier and efficient for everyone. I also developed good hand-eye coordination and I learned how to be really safe and always be aware of your surroundings.

• I did a variety of tasks such as disassembling equipment, cleaning and preparing work sites, removing waste and wood, transporting tools and materials.
• Assist with loading and unloading of equipment and tools to warehouses or transportation cars-
• Measure and cut materials to a variety of sizes and weight according to work orders