Jaqueline Montes
Fontana,CA
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.
Overview
22
22
years of professional experience
Work History
SQA Analyst II
Lifecare Assurance
Woodland Hills
05.2019 - 01.2025
- Developed test plans, strategies and cases for software applications.
- Created detailed reports on software defects.
- Performed manual and automated testing to ensure quality assurance of software products, including integration testing, system testing and performance testing.
- Analyzed and organized test output and measurements.
- Report Test results to superiors regularly or as requested, sometimes in a team setting.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Policy Owner Service Supervisor
Lifecare Assurance
Woodland Hills
02.2003 - 05.2019
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted with training and development of team members.
- Provided assistance as needed with clerical work including but not limited to Claims department assistance with open claims processing, policy changes, explanation of benefits, policy cancellations Policy re-rating, Account receivables, customer billing and group billing.
- Oversaw daily operations, Between 8,000 - 10,000 calls a month. Ensuring all tasks were completed accurately and efficiently by team members.
Education
Certification - Online Course
ISTQB Foundation Level Certification
Certificate - Online Course
Codefinity Introduction To SQL
Online CourseHigh School Diploma -
Baldwin Park Adult School
Baldwin Park, CASkills
- Functional Testing
- Test planning
- Business Analysis
- HP Quality Center
- SQL Database Testing
- AS/400 and Client Server Business Applications
- Pure Cloud phone System
- 10 key
- Microsoft office
- Time management
- MS Excel
- Attention to detail
LANGUAGES
Spanish
Timeline
SQA Analyst II
Lifecare Assurance
05.2019 - 01.2025
Policy Owner Service Supervisor
Lifecare Assurance
02.2003 - 05.2019
Certification - Online Course
ISTQB Foundation Level Certification
Certificate - Online Course
Codefinity Introduction To SQL
High School Diploma -
Baldwin Park Adult School